Client Specialist

First Horizon Corp.; Birmingham (AL); On-site; USD 40,000 - 62,000; Full time

Job summary

First Horizon Bank onsite in Birmingham, AL is seeking a detail‑oriented professional to support the commercial lending team by handling daily clerical tasks, loan processing, and documentation.

You will review and fund loans, prepare notices, and assist relationship managers with account maintenance, cross‑functional coordination, and client inquiries.

Qualifications

• High school diploma or GED with 2–4 years of related experience.
• Experience in preparing loan documents and processing commercial loans.
• Ability to communicate with clients and professionals; basic understanding of loan funding.

Responsibilities

• Provide Commercial Lending Support to Relationship Managers.
• Review and Fund Loans; Process and administers commercial loans.
• Prepare loan documents, notices, and periodic loan reports.
• Assist in maintaining Relationship Managers portfolios – clear loan, collateral and deposit exceptions.
• Process wire requests for clients; assist other departments with administrative support.

Skills

Commercial Lending Support

Loan Documentation

Customer Service

Attention to Detail

Education

High school diploma or GED

Tools

LaserPro

Job description

Location: Onsite at the location listed in the job posting.

Summary

Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing.

Essential Duties and Responsibilities

• Provide Commercial Lending Support to Commercial Relationship Managers
• Review and Fund Loans
• Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records.
• Obtains credit information and ensures sufficient loan collateral.
• Calculates loan items and charges such as interest and payments.
• Assists lending officers in activities such as disbursement of funds and extension of new loans.
• Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies.
• Prepares loan documents, notices, and periodic loan reports.
• Assist with maintaining Relationship Managers portfolios – clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues
• Be able to identify clients’ operational needs and bank products/services to meet these needs and establish proficiency.
• Provide assistance to the bank's clients in all areas of the clients’ relationship with the bank, including loans, deposits, and other bank services
• Authorize payment and fees of commercial client overdrafts
• Approve and process commercial client’s withdrawals on lines of credit
• Communicate with clients, attorney’s, insurance companies, title companies, and various other professionals
• Assist in ordering appraisals, flood determinations, UCC’s and familiar with OFAC
• Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision
• Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents
• Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision
• Work closely with Bankers, Treasury Management,and depositoperations to ensure satisfactory on-going monitoring ofdepository/Treasury Management accounts/servicesto clients
• Process wire requests for clients.
• Assist other AAs and other departments with administrative support when needed
• Performs all other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

1. High school diploma or GED and 2-4 years of experience or equivalent combination of education and experience