Client Specialist

First Horizon Corp.; Raleigh, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

First Horizon Corp. is seeking a detail-oriented banking support professional to assist Commercial Relationship Managers with loan processing, documentation, and funding.

The role involves maintaining loan records, handling payments, and calculating interest while ensuring compliance and accuracy in a dynamic office setting. You will interact with clients and internal teams, assist in preparing loan documents, and support portfolio monitoring.

Qualifications

• High school diploma or GED required with 2-4 years of experience or equivalent
• Experience with commercial lending processes and loan documentation preferred
• Attention to detail and ability to manage multiple tasks in a fast-paced office environment

Responsibilities

• Provide Commercial Lending Support to Commercial Relationship Managers
• Review and fund loans and administer loan documents
• Process and maintain loan records, payments, and collateral information
• Calculate loan items and charges such as interest and payments
• Handle client inquiries and support cross-selling of bank products
• Prepare loan documents, notices, and periodic reports
• Assist with monitoring of loan portfolios and deposits/treasury activities

Skills

Loan processing

Customer service

Document management

Financial records

Education

High school diploma or GED

Tools

LaserPro

Job description

Location: On site at location listed in job posting

Summary

Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing.

Essential Duties and Responsibilities

• Provide Commercial Lending Support to Commercial Relationship Managers
• Review and Fund Loans
• Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records.
• Obtains credit information and ensures sufficient loan collateral.
• Calculates loan items and charges such as interest and payments.
• Assists lending officers in activities such as disbursement of funds and extension of new loans.
• Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies.
• Prepares loan documents, notices, and periodic loan reports.
• Assist with maintaining Relationship Managers portfolios – clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues
• Be able to identify clients’ operational needs and bank products/services to meet these needs and establish proficiency.
• Provide assistance to the bank's clients in all areas of the clients’ relationship with the bank, including loans, deposits, and other bank services
• Authorize payment and fees of commercial client overdrafts
• Approve and process commercial client’s withdrawals on lines of credit
• Communicate with clients, attorney’s, insurance companies, title companies, and various other professionals
• Assist in ordering appraisals, flood determinations, UCC’s and familiar with OFAC
• Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision
• Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents
• Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision
• Work closely with Bankers, Treasury Management,and depositoperations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/servicesto clients
• Process wire requests for clients.
• Assist other AAs and other departments with administrative support when needed
• Performs all other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

1. High school diploma or GED and 2-4 years of experience or equivalent combination of education and experience