Client Solutions Specialist (Onboarding & Support)

Love's Travel Stops; Franklin (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Love's Travel Stops in Franklin, TN is seeking a Client Solution Technician to support carriers and merchants using our in-house platform. You will resolve escalated issues, assist with onboarding, and promote product adoption to ensure effective platform utilization and customer satisfaction.

You will collaborate with internal teams, monitor activity, identify risks, and provide guidance on best practices.

Qualifications

• Bachelor’s degree preferred or equivalent experience
• 2–4 years of experience in customer support, account management, or related field

Responsibilities

• Resolve escalated or moderately complex customer issues using established processes and troubleshooting techniques
• Support customer onboarding, training, and product adoption
• Monitor customer activity and identify risks, escalating when appropriate
• Partner with internal teams to address customer needs
• Manage and prioritize customer inquiries
• Provide guidance on platform functionality and best practices
• Support customer business reviews
• Identify opportunities to improve the customer experience
• Maintain documentation of customer interactions
• Troubleshoot issues and assist with enhancements
• Support broader team initiatives

Skills

Troubleshoot

CRM platforms

Analytical skills

Platform guidance

Multitasking

Education

Bachelor’s degree or equivalent

Tools

CRM platforms

Helpdesk software

Job description

Love's Travel Stops in Franklin, TN is seeking a Client Solution Technician to support carriers and merchants using our in-house platform. You will resolve escalated issues, assist with onboarding, and promote product adoption to ensure effective platform utilization and customer satisfaction.

You will collaborate with internal teams, monitor activity, identify risks, and provide guidance on best practices.