Client Solutions & QA Associate (SF On-site)

NextAxiom; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

NextAxiom in San Francisco is seeking a motivated Client Solutions Associate to support both Research & Development and Client Services. This role emphasizes ensuring quality and reliability of our software solutions while contributing to innovative projects.

The ideal candidate is curious, analytical, and collaborative, with a Bachelor's degree and strong attention to detail. You will perform QA testing, document results, and help implement solutions for customers in a fast-paced tech

Qualifications

• Bachelor's degree from an accredited college or university.
• Strong attention to detail with the ability to identify inconsistencies and potential issues.
• Excellent critical thinking and problem-solving skills.
• Self-motivated with the ability to manage priorities and work independently.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative team environment.
• Comfortable learning new technologies and software platforms.
• Ability to work on-site from our San Francisco office.
• Successful completion of a background check and pre-employment drug screening.

Responsibilities

• Verify and evaluate the performance, accuracy, and functionality of a software-based conversational platform.
• Execute quality assurance (QA) testing procedures to identify issues, document findings, and support continuous product improvement.
• Collaborate with Research & Development teams to validate new features and enhancements.
• Assist Client Services by supporting product implementation, troubleshooting, and customer-related initiatives as needed.
• Document testing results, workflows, and recommendations for product improvements.
• Identify opportunities to improve processes and contribute innovative ideas to enhance efficiency and product quality.
• Learn and adapt to new technologies, tools, and methodologies in a fast-paced environment.
• Take on additional responsibilities and special projects as business needs evolve.

Skills

Attention to detail

Critical thinking

Problem solving

Communication

Team collaboration

Self-motivation

Learning new technologies

Education

Bachelor's degree

Job description

NextAxiom in San Francisco is seeking a motivated Client Solutions Associate to support both Research & Development and Client Services. This role emphasizes ensuring quality and reliability of our software solutions while contributing to innovative projects.

The ideal candidate is curious, analytical, and collaborative, with a Bachelor's degree and strong attention to detail. You will perform QA testing, document results, and help implement solutions for customers in a fast-paced tech