Client Solutions Associate

NextAxiom; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

NextAxiom in San Francisco is seeking a motivated Client Solutions Associate to support both Research & Development and Client Services. This role emphasizes ensuring quality and reliability of our software solutions while contributing to innovative projects.

The ideal candidate is curious, analytical, and collaborative, with a Bachelor's degree and strong attention to detail. You will perform QA testing, document results, and help implement solutions for customers in a fast-paced tech

Qualifications

• Bachelor's degree from an accredited college or university.
• Strong attention to detail with the ability to identify inconsistencies and potential issues.
• Excellent critical thinking and problem-solving skills.
• Self-motivated with the ability to manage priorities and work independently.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative team environment.
• Comfortable learning new technologies and software platforms.
• Ability to work on-site from our San Francisco office.
• Successful completion of a background check and pre-employment drug screening.

Responsibilities

• Verify and evaluate the performance, accuracy, and functionality of a software-based conversational platform.
• Execute quality assurance (QA) testing procedures to identify issues, document findings, and support continuous product improvement.
• Collaborate with Research & Development teams to validate new features and enhancements.
• Assist Client Services by supporting product implementation, troubleshooting, and customer-related initiatives as needed.
• Document testing results, workflows, and recommendations for product improvements.
• Identify opportunities to improve processes and contribute innovative ideas to enhance efficiency and product quality.
• Learn and adapt to new technologies, tools, and methodologies in a fast-paced environment.
• Take on additional responsibilities and special projects as business needs evolve.

Skills

Attention to detail

Critical thinking

Problem solving

Communication

Team collaboration

Self-motivation

Learning new technologies

Education

Bachelor's degree

Job description

We are seeking a motivated and detail-oriented Client Solutions Associate to join our team in a dynamic role supporting both Research & Development and Client Services. This position offers the opportunity to contribute to innovative projects while ensuring the quality and reliability of our software solutions. As the role evolves, there will be opportunities to take on additional responsibilities and help shape the position based on business needs and individual strengths.

The ideal candidate is curious, analytical, adaptable, and enjoys solving problems in a collaborative environment. This is an excellent opportunity for someone looking to build a career in technology, software quality, and client-focused services.

Key Responsibilities

• Verify and evaluate the performance, accuracy, and functionality of a software-based conversational platform.
• Execute quality assurance (QA) testing procedures to identify issues, document findings, and support continuous product improvement.
• Collaborate with Research & Development teams to validate new features and enhancements.
• Assist Client Services by supporting product implementation, troubleshooting, and customer-related initiatives as needed.
• Document testing results, workflows, and recommendations for product improvements.
• Identify opportunities to improve processes and contribute innovative ideas to enhance efficiency and product quality.
• Learn and adapt to new technologies, tools, and methodologies in a fast-paced environment.
• Take on additional responsibilities and special projects as business needs evolve.

Qualifications

Required

• Bachelor's degree from an accredited college or university.
• Strong attention to detail with the ability to identify inconsistencies and potential issues.
• Excellent critical thinking and problem-solving skills.
• Self-motivated with the ability to manage priorities and work independently.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative team environment.
• Comfortable learning new technologies and software platforms.
• Ability to work on-site from our San Francisco office.
• Successful completion of a background check and pre-employment drug screening.

Preferred

• Previous internship or experience in software testing, quality assurance, customer support, research, or a related field.
• Familiarity with software applications, AI-powered tools, or conversational technologies.
• Experience documenting processes, testing procedures, or technical findings.

Desired Characteristics

Successful candidates will demonstrate:

• Exceptional attention to detail.
• Curiosity and a passion for learning.
• Innovation and creative problem-solving.
• Initiative and a strong sense of ownership.
• Adaptability in a changing environment.
• Professionalism and integrity.
• A collaborative, team-first mindset.

What We Offer

• Opportunity to work on innovative software and emerging technologies.
• Exposure to both Research & Development and Client Services functions.
• A collaborative, supportive, and growth-oriented work environment.
• Opportunities to expand responsibilities and develop professionally as the organization grows.

This position is based in our San Francisco office and requires regular on-site collaboration with team members.