Client Solutions & Knowledge Manager

ghSMART & Company, Inc.; United States; Remote; USD 148,000 - 172,000; Full time

Job summary

ghSMART is seeking a Client Solutions & Knowledge Manager who will shape strategic directions, providing expertise in leadership and talent development. This role combines analytical prowess with advisory skills, impacting both internal stakeholders and clients significantly. Ideal candidates will have a record of consulting excellence and a passion for people development within a flat organization.

Benefits

401(k) plan with annual employer contribution

Comprehensive benefits package

Annual discretionary performance bonus

Qualifications

• 4+ years of consulting experience or 10+ years in industry roles.
• Expertise in people analytics preferred.
• Strong proficiency in project management.

Responsibilities

• Define and lead the strategic research agenda.
• Drive creation of data-driven tools and solutions.
• Act as a senior content expert for practice area leaders.

Skills

Analytical skills

Interpersonal skills

Project management

Education

Bachelor’s degree

Master’s degree in business or related field

Tools

Excel

Salesforce/CRM platforms

Analytics platforms

Job description

Who We Are

ghSMART is a leadership advisory firm dedicated to creating value for CEOs, boards, and investors. We partner with our clients to solve their most critical business decisions, becoming their trusted advisor on their most important people and talent priorities. As the first call for some of the world's most influential executives, we offer a data driven perspective on their leadership and talent strategy. Our team is made up of over 175 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world. We advise on the art and science of building winning leadership teams, doing meaningful work every day. We hire the very best talent, and our team has the freedom to work where they choose.

Overview

Our work and methodology are deeply rooted in research and data, enabling us to advise clients on making better leadership decisions. As the Client Solutions & Knowledge Manager, you will play a pivotal role in shaping the firm’s strategic direction, providing functional expertise and advanced analytical capabilities in the area of leadership and talent development. This role requires a blend of thought leadership, high-level advisory skills, and hands-on execution to drive the firm’s research agenda, knowledge assets, and go-to-market strategy.

You will partner closely with consultants, practice area leaders, and the Operating Team to define and prioritize the firm’s agenda around solutions, tools, and research. Your work will focus on identifying innovative, analytical approaches to solving client needs and delivering expert advisory support to key internal stakeholders. This position reports to the Director of Strategic Initiatives and will be instrumental in enabling the firm’s long-term growth strategy.

What You’ll Do

• Intellectual Property: Original Research, Tools, and Analytics:
• Define and lead the strategic research agenda for the firm by analyzing client needs, internal capabilities, market trends, and estimated return on these initiatives
• Drive the creation of tools and solutions, such as surveys, indices, and other data-driven offerings, that align with and augment the firm’s go-to-market strategy
• Build and lead a center of excellence around ghSMART’s intellectual property, owning the ideation, development, and dissemination of new and existing assets while fostering communities of practice to generate and share ideas and solutions
• Collaborate closely with the product team, serving as a translator between stakeholder needs and product capabilities to ensure solutions are impactful and actionable
• Contribute to thought leadership through articles, reports, and white papers, reinforcing ghSMART’s position at the forefront of leadership advisory
• Practice Area and Knowledge Management:
• Act as a senior content expert and thought partner to practice area leaders, helping to shape and implement content, strategy, and innovation
• Facilitate cross-team collaboration and knowledge-sharing efforts, driving the integration of best practices and insights across the firm
• Contribute to the Knowledge Hub, ensuring it is a cutting-edge platform for housing frameworks, tools, methodologies, and client-ready materials
• Business Development:
• Serve as a creative and strategic thought partner to consultants and partners, helping to shape bespoke RFPs, proposals, and go-to-market strategies
• Develop a library of case studies and customized business development decks, ensuring materials are aligned with ghSMART’s value proposition and client needs
• Contribute to proposals, providing innovative and data-driven research and insights to support client acquisition and expansion
• Leverage data-driven insights to refine business development processes and go-to-market strategies
• Strategic Initiatives:
• Partner with the Operating Team to execute key firm priorities, focusing on go-to-market strategy, customer experience, and operational efficiency
• Lead complex, firm-wide initiatives and programs that enhance client impact and growth, bringing strategic vision, operational rigor, and project management expertise
• Act as a subject matter expert to firm leaders on high priority projects

Required Skills and Experiences

• Education:
• Bachelor’s degree required; master’s degree in business, organizational development, data analytics, or a related field strongly preferred, with high academic achievement
• Experience:
• 4+ years of consulting experience at a top-tier strategy consulting firm with exposure to talent and HR topics; candidates with consulting experience are preferred
• In lieu of consulting experience, 10+ years of industry experience in similar focus areas, with demonstrated leadership roles and responsibility for delivering output and impact.
• Expertise in people analytics is highly preferred
• A track record of working in a matrix organization, with a passion for people development
• Outstanding interpersonal and communication skills with the ability to interact with internal and external stakeholders in a global, collaborative team environment
• Strong analytical skills with experience working with large datasets, surveys, and free-text data to generate actionable insights
• Advanced project and program management skills, with proven experience leading enterprise-wide initiatives
• Proficiency in business development processes, including RFP and proposal creation, with the ability to develop compelling materials and strategies
• Strong proficiency with Excel, SharePoint, Salesforce/CRM platforms, and analytics platforms

Why Join ghSMART?

Opportunity to become the best. Our clients are the best of the best, so we have to be too. You’ll learn and grow as part of a team of exceptional people, working in an environment of generosity and gratitude.

Freedom to choose. Our firm is different, you’ll have the freedom and flexibility to chart your own career path within a firm full of opportunities—to choose what to work on, where, when, and with whom—while earning excellent compensation. Plus, there is zero commute time – all our teamwork from their home offices.

Do meaningful work. Our clients are leading world impact, and you will influence that daily.

Have your voice and talents recognized. We are a flat organization that values proactivity and ability over bureaucracy and tenure. All our decisions and actions are guided by our Values and Credo - to help leaders amplify their positive impact on the world.

Compensation

Certain US jurisdictions require ghSMART to include a reasonable estimate of the salary range for this role. We are built on a culture of freedom and flexibility, we operate fully remotely, and our team members balance deeply energizing, high intensity work, with flexible schedules to support life outside of work. Our compensation model reflects these values. Compensation for this role in the United States includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You should reasonably expect a base salary of $148,000 - $172,000. In addition, we offer an annual discretionary performance bonus.

We are ranked #1 or #2 in 10 Consulting categories byVault. See what others think about working at ghSMART on Glassdoor.

Please be advised that all emails will originate from the @ghsmart.com domain; any other domains are fraudulent, should be ignored, and deleted.

ghSMART is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our global policies and practices are designed to support an environment of respect and equity for all.