Client Solutions & Growth Banker

Bank of America; Broomall (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States seeks a Customer Service Associate to engage clients in the lobby and assist with transactions through self-service channels such as mobile banking, online banking, or ATM.

You will process cash transactions, develop deep conversations to understand clients' priorities, and connect them to banking solutions that fit their goals, while following laws and internal guidelines.

Qualifications

• High School Diploma or GED required.
• Strong work ethic with results focus.
• Ability to learn and adapt to new information and technology.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States seeks a Customer Service Associate to engage clients in the lobby and assist with transactions through self-service channels such as mobile banking, online banking, or ATM.

You will process cash transactions, develop deep conversations to understand clients' priorities, and connect them to banking solutions that fit their goals, while following laws and internal guidelines.