Client Solutions Director

Iyuno; Los Angeles (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

Qualifications

• Senior leader with strong client engagement experience and enterprise mindset.
• Ability to translate executive ideas into structured requirements and plans.
• Experience working with CEO, product, and engineering teams to shape delivery.

Responsibilities

• Lead executive-level client conversations and strategic partnerships.
• Translate client needs into clear product requirements and delivery plans.
• Collaborate with Product Lead to set priorities and roadmaps for delivery.
• Establish governance, milestones, and executive reporting for strategic initiatives.
• Oversee handoff to Account Management and ensure continuity of relationships.

Skills

Executive presence

Client relationships

Strategic planning

Cross-functional leadership

Communication

Problem solving

Education

Bachelor's degree or higher

Tools

APIs integrations

Cloud/SaaS platforms

Job description

The Director, Client Solutions & Strategic Delivery serves as the bridge between Iyuno's executive vision, strategic client relationships, and the product and engineering teams responsible for delivery.

Working closely with the CEO, this individual will participate in early-stage conversations with clients, investors, and strategic partners; develop a clear understanding of their business objectives; and convert emerging opportunities into structured, actionable engagement plans. The role will represent the voice of the client within Iyuno's product and technology organization while ensuring that the Product Lead and engineering teams receive sufficiently clear requirements, priorities, context, and commercial direction.

This is not a traditional sales position, account-management role, product-management position, or technical program-management role. It combines elements of all four, but its primary purpose is to turn executive-level ideas and client opportunities into engagements that Iyuno can confidently scope, prioritize, and deliver.

The role will initially retain responsibility for the client relationship through discovery, solution definition, and early delivery. Once the engagement has reached an appropriate level of maturity and stability, ongoing relationship management will transition to the designated Account Manager or Client Services leader.

This position requires a senior, highly credible executive who can operate comfortably with clients, investors, C-suite leaders, product executives, and technical teams.

Key Responsibilities

Executive and Client Partnership

• Accompany the CEO in selected early-stage client, investor, and strategic-partner conversations.
• Develop a strong understanding of the CEO's vision, commercial positioning, and intended client outcomes.
• Establish direct credibility with clients and serve as a senior representative of Iyuno from the beginning of the relationship.
• Act as the CEO's Los Angeles-based proxy for designated client and strategic matters when the CEO is unavailable.
• Help distinguish exploratory conversations from actionable opportunities that warrant formal discovery and organizational investment.

Discovery and Requirements Definition

• Take ownership of the discovery and requirements-gathering process once a client or strategic opportunity has reached an appropriate level of interest.
• Lead structured discussions to understand the client's business needs, workflows, technical environment, constraints, priorities, and desired engagement model.
• Identify and document functional requirements, business outcomes, critical dependencies, risks, assumptions, and measures of success.
• Challenge assumptions constructively and ensure that proposed solutions address genuine client and business needs.
• Convert client conversations and executive concepts into clear, structured briefs for the Product Lead and engineering organization.

Product and Delivery Partnership

• Partner closely with the Product Lead to translate client requirements into workable product priorities, roadmaps, and delivery plans.
• Provide the Product Lead with commercial context, client priorities, and intended business outcomes without assuming ownership of the overall product roadmap or engineering backlog.
• Work collaboratively with the VP of Engineering, VP of X Team, and other technology leaders to assess feasibility, sequencing, dependencies, and delivery risk.
• Remain engaged through the early stages of implementation to ensure that requirements, client expectations, and intended outcomes are not lost in translation.
• Facilitate decisions when client expectations, product priorities, technical constraints, and delivery capacity are not fully aligned.
• Support rapid and innovative delivery while recognizing the governance and reliability requirements of Iyuno's established products and platforms.

Strategic Program Leadership

• Establish the initial engagement structure, governance, decision-making process, milestones, and executive reporting requirements for strategic client initiatives.
• Coordinate cross-functional contributions from Product, Engineering, Operations, Sales, Client Services, Security, Finance, and executive leadership.
• Maintain visibility into major risks, dependencies, decisions, and changes in scope.
• Provide clear, concise updates to the CEO and other senior stakeholders.
• Escalate material delivery, commercial, or relationship risks promptly and recommend practical courses of action.
• Support the development of business cases, proposals, executive presentations, and strategic engagement plans.

Client Transition and Relationship Continuity

• Serve as the primary senior client contact during discovery, solution definition, and early delivery.
• Establish appropriate expectations regarding scope, timing, responsibilities, and decision-making.
• Determine, in partnership with the CEO and Account Management, when an engagement is sufficiently mature for transition.
• Conduct a structured handoff to the Account Manager or Client Services leader, ensuring continuity of relationships, commitments, decisions, and institutional knowledge.
• Remain available as an executive escalation point for strategically significant engagements when appropriate.

Key Working Relationships

• Chief Executive Officer: Executive sponsor and primary partner for vision, client strategy, and opportunity development.
• Product Lead: Principal partner for translating requirements and commercial objectives into product priorities and delivery plans.
• Group CIO: Alignment with Iyuno's broader technology architecture, governance, security, and organizational priorities.
• VP, Engineering and VP, X Team: Feasibility, resource planning, technical execution, innovation, and delivery.
• Sales and Account Management: Opportunity qualification, commercial alignment, and eventual client handoff.
• Operations and Client Services: Operational readiness, implementation support, and sustainable ongoing delivery.

Qualifications

• Typically 10 or more years of progressive experience in client solutions, product strategy, technical consulting, strategic program leadership, enterprise technology delivery, or a related field.
• Significant experience working directly with enterprise clients and C-suite executives.
• Strong understanding of product development, software delivery, APIs, integrations, cloud or SaaS platforms, Agile methodologies, and modern engineering practices.
• Demonstrated ability to convert ambiguous business ideas and client needs into structured requirements and executable plans.
• Experience leading complex, cross-functional initiatives across geographically distributed organizations.
• Strong commercial judgment and the ability to understand the business implications of product and technical decisions.
• Exceptional communication, facilitation, negotiation, and executive-presentation skills.
• Ability to establish credibility with both highly technical and nontechnical stakeholders.
• Demonstrated ability to influence decisions and coordinate delivery without relying on direct reporting authority.
• Ability to operate effectively in an evolving organizational structure with a high degree of ambiguity, urgency, and executive visibility.

Preferred Experience

• Experience in media localization, entertainment technology, streaming, digital content, SaaS, enterprise software, artificial intelligence, automation, or workflow platforms.
• Experience supporting a founder, CEO, or other senior executive in developing strategic client opportunities.
• Experience with consultative solution development or complex enterprise implementations.
• Familiarity with AI-enabled products, emerging technology, and the challenges of moving from prototypes or pilots to reliable production solutions.
• Experience working across North America, Europe, and Asia or within similarly global and multicultural organizations.
• Bachelor's degree or equivalent professional experience; an advanced business or technical degree is helpful but not required.

Measures of Success

Success during the first 12 months would include:

• Strategic opportunities moving from executive discussion into structured discovery more efficiently.
• Product and engineering teams receiving clearer, more complete, and more actionable requirements.
• Fewer misunderstandings between client expectations and technical delivery.
• Improved visibility into the scope, risks, priorities, and status of strategic initiatives.
• Strong client confidence during the transition from vision to implementation.
• Clean and timely transfer of mature engagements to Account Management.
• The CEO spending less time personally translating early-stage vision into detailed delivery requirements.