Strategic Program Manager

Jobtailor; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

OpenAI in San Francisco seeks a senior leader to build and scale the Global Executive Engagement Program. Define strategy, governance, and success metrics for executive engagement across priority accounts and strategic moments.

You will translate complex account dynamics into concise executive briefings, design repeatable playbooks, and align cross‑functional teams to drive customer outcomes and commercial impact.

Qualifications

• 10+ years of experience in enterprise technology, strategic accounts, executive engagement, sales strategy, management consulting, customer success, chief of staff, or another senior commercial operating role.
• Demonstrated success partnering directly with C‑suite customers and senior executives in complex, high‑stakes environments.
• Strong commercial judgment and a deep understanding of how enterprise opportunities are shaped, advanced, and closed.
• Exceptional ability to synthesize complex information into clear executive narratives, recommendations, and customer‑facing materials.
• Proven experience building scalable programs and operating models across Sales, Product, Marketing, Customer Success, and executive leadership teams.
• Sound judgment and executive presence, with the ability to serve as a trusted proxy for senior leadership when appropriate.
• Strong coaching and influencing skills that elevate how teams prepare for and execute executive engagements.

Responsibilities

• Define and lead the Global Executive Engagement Program across OpenAI's priority accounts, regions, and strategic moments.
• Develop a scalable framework for determining where executive involvement creates the greatest impact.
• Build repeatable playbooks for executive sponsorship, account planning, and post‑meeting execution.
• Maintain visibility into executive relationship coverage, risks, and opportunities across priority accounts.
• Establish operating cadence aligning Sales leadership, account teams, and executives around engagements and decisions.
• Lead marquee executive moments—including Davos, Sun Valley, and other C‑suite convenings—with measurable commercial objectives.
• Own end‑to‑end strategy and execution for high‑stakes executive engagements.
• Translate complex account dynamics into concise executive briefings and recommendations.
• Partner with account teams to define objectives, attendees, and desired business outcomes.
• Coach sales leaders on executive presence, storytelling, and engagement planning.
• Prepare the CRO for major customer meetings and strategic decisions.
• Synthesize information into actionable insights for the CRO and Revenue Leadership Team.
• Lead high‑priority cross‑functional initiatives on behalf of the Office of the CRO.
• Build operating rhythms across the Office of the CRO with planning cycles and accountability.
• Surface insights to inform Product, GTM Strategy, and executive leadership.
• Expand executive relationships across priority accounts by orchestrating OpenAI leadership and ecosystem partners.
• Measure program success through engagement, relationship health, and commercial impact.
• Capture repeatable executive engagement practices and customer insights.

Skills

Executive engagement

Strategic accounts

Sales strategy

Management consulting

Customer success

Chief of staff

Senior commercial ops

Job description

• Build the Global Executive Engagement Program
• Define the strategy, operating model, governance, and success measures for executive engagement across OpenAI's priority accounts, regions, and strategic moments.
• Develop a scalable framework for determining where executive involvement will create the greatest customer and commercial impact.
• Build repeatable playbooks for executive sponsorship, account planning, customer follow-through, advisory forums, executive events, and global market engagement.
• Maintain visibility into executive relationship coverage, commitments, risks, and opportunities across priority accounts.
• Establish the operating cadence that aligns Sales leadership, account teams, and executives around upcoming engagements, decisions, and follow-through.
• Lead the strategy and execution for marquee executive engagement moments—including Davos, Sun Valley, and other C‑suite convenings—ensuring each has clear commercial objectives and measurable outcomes.
• Own the end‑to‑end strategy and execution for high‑stakes executive customer and partner engagements, from qualification and preparation through meeting design and post‑meeting execution.
• Translate complex account dynamics, customer priorities, competitive context, and OpenAI strategy into concise, decision‑ready executive briefings.
• Partner with account teams to define engagement objectives, executive attendees, customer value propositions, and desired business outcomes.
• Coach sales leaders and account teams on executive presence, strategic storytelling, executive relationship mapping, and engagement planning.
• Act as a trusted extension of the CRO, representing the Office of the CRO in cross‑functional planning, operating forums, and selected customer engagements when appropriate.
• Prepare the CRO for major customer meetings, strategic decisions, market visits, and executive events.
• Synthesize complex information into clear recommendations, tradeoffs, and action plans for the CRO and Revenue Leadership Team.
• Lead high‑priority cross‑functional initiatives on behalf of the Office of the CRO.
• Build strong operating rhythms across the Office of the CRO, including planning cycles, executive communications, priority tracking, and accountability.
• Surface insights from executive conversations and strategic accounts to inform Product, GTM Strategy, Customer Success, Marketing, Communications, Research, and executive leadership.
• Partner across functions to ensure executive engagements reflect OpenAI's strategic priorities and strongest customer narratives.
• Expand executive relationships across priority accounts by orchestrating the right mix of OpenAI leaders, account teams, and ecosystem partners.
• Measure program success through executive engagement, relationship health, strategic opportunity progression, customer outcomes, and commercial impact.
• Capture repeatable executive engagement best practices and customer insights that strengthen the broader GTM organization.

Requirements

• 10+ years of experience in enterprise technology, strategic accounts, executive engagement, sales strategy, management consulting, customer success, chief of staff, or another senior commercial operating role.
• Demonstrated success partnering directly with C‑suite customers and senior executives in complex, high‑stakes environments.
• Strong commercial judgment and a deep understanding of how enterprise opportunities are shaped, advanced, and closed.
• Exceptional ability to synthesize complex information into clear executive narratives, recommendations, and customer‑facing materials.
• Proven experience building scalable programs and operating models across Sales, Product, Marketing, Customer Success, and executive leadership teams.
• Sound judgment and executive presence, with the ability to serve as a trusted proxy for senior leadership when appropriate.
• Strong coaching and influencing skills that elevate how teams prepare for and execute executive engagements.
• Experience operating across global organizations, cultures, industries, and fast‑moving priorities.
• Intellectual curiosity about AI, enterprise transformation, and the evolving needs of customers adopting AI at scale.

Core Competencies

Demonstrates expertise in building and executing executive engagement strategies that drive customer and commercial impact, with a strong focus on synthesizing complex information into actionable insights for C‑suite interactions. Proven ability to coach and influence teams while maintaining strong relationships across global organizations.

Highest-signal resume keywords

• Executive Engagement Strategy
• C‑Suite Customer Partnership
• Sales Strategy Development
• Program Building and Operating Models
• Coaching and Influencing Skills

ATS Optimization Keywords

Hard Skills

• Enterprise Technology
• Strategic Accounts Management
• Sales Strategy
• Management Consulting
• Customer Success
• Executive Briefing Development
• Program Measurement
• Complex Information Synthesis
• Account Planning
• Market Engagement

Soft Skills

• Commercial Judgment
• Executive Presence
• Coaching Skills
• Influencing Skills
• Intellectual Curiosity

Industry Keywords

• High‑Stakes Environments
• Global Organizations
• AI Adoption
• Customer Outcomes
• Cross‑Functional Collaboration