Client Solutions & CRM Specialist

Gaming-Lab; Nevada; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Holidays

Collaborative environment

Global organization

Job summary

GLI in Las Vegas seeks a Client Services Administrator to support the Client Solutions Department, maintaining client data in the CRM, producing reports, and coordinating communications to drive project success.

The ideal candidate is organized, detail-oriented, with at least 1 year of relevant experience, strong MS Office skills, and excellent written and verbal communication. This in-office role offers a collaborative environment and growth within a global organization.

Qualifications

• 1 year of experience in an administrative, customer service, sales support, or related role.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines.
• High attention to detail, accuracy, and quality.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Maintain and update customer and prospect information within the company CRM system.
• Generate and distribute monthly and ad hoc reports related to client activity, revenue, project status, and sales opportunities.
• Monitor and track project progress, communicating updates and potential issues to the appropriate teams.
• Coordinate communication between internal departments and external clients to ensure successful project execution.
• Assist with drafting, reviewing, and processing client proposals, agreements, and related documentation.
• Track client billing activities and support invoice collection procedures when required.
• Schedule meetings, prepare meeting materials, and coordinate calendars for the Client Services team.
• Manage CRM notes and support the client lifecycle from proposal through project delivery.
• Provide world-class customer service by responding professionally to client inquiries and requests.
• Support sales initiatives and customer-focused activities as directed by management.
• Perform other related duties and special projects as assigned.

Skills

MS Office

CRM systems

Customer service

Communication

Education

Bachelor's degree

Tools

Outlook

Word

Excel

PowerPoint

Teams

SharePoint

Job description

GLI in Las Vegas seeks a Client Services Administrator to support the Client Solutions Department, maintaining client data in the CRM, producing reports, and coordinating communications to drive project success.

The ideal candidate is organized, detail-oriented, with at least 1 year of relevant experience, strong MS Office skills, and excellent written and verbal communication. This in-office role offers a collaborative environment and growth within a global organization.