Client Solutions Admin & CRM Coordinator

Gaming Laboratories International, LLC; Las Vegas (NV); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid time off & holidays

Professional development opportunities

Collaborative work environment

Job summary

Gaming Laboratories International, LLC in Las Vegas seeks a Client Services Administrator in the Client Solutions department. This in-office role provides administrative and operational support to facilitate sales processes, maintain client information, and deliver exceptional customer service.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment, with strong Microsoft Office and CRM experience.

Qualifications

• Minimum of 1 year of experience in administrative, customer service, sales support, or related role.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Maintain and update customer and prospect information in the CRM system.
• Generate and distribute monthly and ad hoc reports on client activity, revenue, project status, and sales opportunities.
• Monitor and track project progress and communicate updates to relevant teams.
• Coordinate communication between internal departments and external clients for successful project execution.
• Assist with drafting, reviewing, and processing client proposals, agreements, and related docs.
• Track client billing activities and support invoice collection when required.
• Schedule meetings and prepare materials; coordinate calendars for Client Services.
• Manage CRM notes and support the client lifecycle from proposal to delivery.
• Provide world-class customer service by responding professionally to inquiries.
• Support sales initiatives and customer-focused activities as directed.

Skills

Microsoft Office

Customer service

CRM systems

Communication skills

Organization & time-management

Independent & teamwork

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM systems

SharePoint

Microsoft Teams

Job description

Gaming Laboratories International, LLC in Las Vegas seeks a Client Services Administrator in the Client Solutions department. This in-office role provides administrative and operational support to facilitate sales processes, maintain client information, and deliver exceptional customer service.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment, with strong Microsoft Office and CRM experience.