Client Solutions Architect Manager - Payments - Vice President

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Client Solutions Architect Manager within Merchant Services to lead the technical adoption of comprehensive product solutions for complex client challenges.

You will collaborate with product, engineering, sales and operations to tailor configurations, demonstrate capabilities, mentor teams, and define requirements that reflect the voice of the client. This role emphasizes delivering scalable, secure, and interoperable solutions with a focus on client

Qualifications

• 5+ years of experience or equivalent expertise across a broad set of products.
• Ability to apply deep technical understanding to solution configurations.
• Experience supporting Sales in pricing, pipeline planning, and account planning.
• Experience working with clients in a technology field and interfacing with engineers.
• Ability to define, document and communicate product business requirements.
• Strong problem solving and attention to detail with strategic thinking.
• Proven track record of delivering successful client solutions.
• Strong analytical skills and data interpretation for decision making.

Responsibilities

• Leads configuration and modification of products and solutions to fit complex client use cases.
• Supports Sales in pricing, pipeline planning, and account planning.
• Engages with client teams to deliver presentations and technical demonstrations.
• Identifies development requirements for product design enhancements from client feedback.
• Collaborates with product owners to define requirements and blueprints for scale and adoption.
• Documents interoperability, client journey test cases, and solution architectures.
• Promotes product readiness and interoperability with cross-functional teams.
• Evaluates enhancements to support scalable and marketable products.
• Contributes to product documentation, tutorials and knowledge articles.
• Tracks client usage to ensure results and stays updated on industry trends.

Skills

Solution design

Pricing support

Client engagement

Technical communication

Data interpretation

Education

Degree in marketing

Degree in product

Degree in computer science

Tools

REST APIs

HTML

JavaScript

CSS

Python

SQL

SOAP

Snowflake

Splunk

Job description

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in JP Morgan’s Merchant Services team, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, your deep understanding and experience with client user needs, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases

• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning

• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions

• Identifies and defines development requirements for product design enhancements based on client feedback

• Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience, thereby aligning user expectations with product features and capabilities. Collaborate closely with commercialization and go to market to improve product adoption and profitability

• Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors to ensure features and capabilities align with expected client behaviors, while also documenting client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on key areas such as experience and UX control, authorization optimization, cost management, ease of integration, and fraud and security.

• Collaborate with cross functional teams including product, user acceptance testing, operations, servicing, risk and relationship teams to promote product readiness and interoperability as it relates to products and services consumed by our clients

• Evaluate and recommends enhancements to product design to ensure it is delivered for scale and supports marketability of the product

• Contribute to the development of product documentation, tutorials and knowledge based articles to support customer self service

• Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients.

• Act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise working across a related broad set of products

• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain

• Experience supporting Sales in pricing, pipeline planning, and account planning

• Experience working with clients in a technology field and interfacing with engineers

• Demonstrated ability to define, document and communicate product business requirements as this role requires breaking down and explaining complex technical concepts to both technical and non-technical audiences

• Strong problem solving and attention to detail with the ability to think strategically

• Proven track record of delivering successful client solutions.

• Strong analytical skills and the ability to interpret data to make informed decisions.

Preferred qualifications, capabilities, and skills

• 3+ years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences

• Degree in marketing, product, computer science

• Experience with technologies, REST APIs, HTML, JavaScript, CSS, Python, SQL SOAP, Snowflake, Splunk and/or developing mobile applications and web experiences

• Demonstrated ability to manage multiple priorities and work effectively in a fast paced environment

• Familiarity with project and program management tools such as Jira or Asana

• Expertise with Cloud-based solutions and technologies

• Knowledge of industry-specific regulations and compliance requirements

FEDERAL DEPOSIT INSURANCE ACT

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.