Payments-Digital & Design-Client Solutions Architect Manager-Vice President

Next Frontier Capital; Palo Alto (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Client Solutions Architect Manager in Digital & Design to lead configuration of complex client solutions and support the sales process for technical adoption of product solutions.

You will collaborate with Technology and Sales teams and engage with client executives to deliver multi-channel integrations. Responsibilities include delivering demonstrations, gathering client feedback for product enhancements, and representing the company at conferences while covering

Qualifications

• 5+ years of experience across a broad range of products with hands-on solution configurations.
• Ability to support Sales in pricing, pipeline planning, and account planning.
• Experience working with clients in technology and interfacing with engineers.
• Strong payments knowledge: Payables, Receivables, Liquidity, FX, Merchant Services.
• Knowledge of API, host-host, SWIFT, internet and mobile integrations.
• Experience presenting demonstrations to executives.

Responsibilities

• Lead configuration and modification of products and solutions to fit complex client use cases.
• Support Sales in pricing, pipeline planning, and account planning.
• Deliver technical presentations and demonstrations to client teams.
• Define development requirements for product design enhancements from client feedback.
• Engage across digital channels, open banking, and integration solutions.
• Represent organization at client conferences and workshops.
• Provide market feedback to Product Managers during development.
• Work with Client and Sales & Service Partners to deliver multi-channel integration recommendations.

Skills

Solution architecture

Payments expertise

Customer engagement

Technical sales support

Executive presentation

Tools

APIs (REST/SOAP)

JSON

SWIFT

ERP systems (SAP/Oracle)

Job description

Overview

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams and be a catalyst for transformative client experiences and solution-oriented success.

As a Client Solutions Architect Manager in Digital & Design, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. You will leverage your technical expertise in specific products and industries to develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

• Lead the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Support Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engage with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identify and define development requirements for product design enhancements based on client feedback
• Function as a subject matter expert across digital channels, open banking, and emerging technologies integration solutions, including host-host, web, SWIFT, API and mobile platforms
• Work directly with Client and Sales & Service Partners to understand holistic business problems and requirements and deliver efficient and effective multi-channel technical integration recommendations and solutions
• Attend and contribute subject matter expertise and thought leadership to client roundtables and strategy white-boarding and workshops as required
• Provide market feedback to Product Managers across the product development lifecycle, acting as the voice of the client; assist with concept design, feature development, and preparation for product launch to clients as necessary for new functionality needs and competitive landscape information
• Represent the organization at internal and external client conferences and trade shows
• Provide training and support on new product/channel capabilities
• Cover North America

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise across a related broad set of products
• Demonstrated ability to apply deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Strong payments industry knowledge, specifically of payments products (Payables, Receivables, Liquidity, Foreign Exchange, Merchant Services)
• Knowledge of related digital channels, open banking, and emerging technologies product sets, including API, host-host, SWIFT, internet and mobile
• Expertise and experience in latest technical standards across payments and cash management domains (e.g. JSON, ISO 20022, SWIFT, etc.)
• Knowledge of Finance (ERP), Treasury Management Systems (TMS) and other Fintech platforms in the corporate banking space
• Working knowledge of both legacy and on-premise and latest cloud variants of SAP and Oracle ERP platforms (finance and treasury applications context)
• Strong business and technical background with excellent problem solving and communication skills
• Strong executive management presentation skills and experience leading technology demonstrations

Preferred qualifications, capabilities, and skills

• Experience in supporting a Sales team while pitching and delivering complex technical products, projects, or applications
• Demonstrated experience structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
• Experience with technical standards across payments and cash management domains, with knowledge of Treasury, Finance, and Banking integration aspects of TMS and ERP platforms

Company information and benefits

JPMorgan Chase & Co. is a global financial leader offering innovative financial solutions to consumers, small businesses, and many of the world’s prominent corporate, institutional, and government clients.

We offer a competitive total rewards package including base salary determined by role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in cash and/or equity, and a range of benefits such as health care coverage, retirement savings, and professional support. Additional details about total compensation and benefits will be provided during the hiring process.

We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes. We provide reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. This description is intended to describe the general nature of work and the level of responsibility typically required for this role.