Client Solutions Advisor - Technical Support & Insight

nfocussolutions; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

nFocus Solutions is seeking a Client Support Specialist to assist clients with technical and application-related questions and to help them effectively use our solutions. The role emphasizes solution-oriented support and collaboration with internal teams to resolve issues.

The ideal candidate will possess a strong service mindset, problem-solving abilities, and the ability to communicate technical information clearly.

Qualifications

• 1+ years of client technical support experience.
• Bachelor’s degree or equivalent experience.
• Exceptional customer service background.
• Excellent written/oral communication and interpersonal skills.
• Ability to work effectively in a team as well as independently.
• Strong technical troubleshooting skills and the ability to approach unfamiliar issues logically.
• A strong desire to exceed client expectations.
• High personal integrity and uncompromising ethics.
• Willingness to submit to a required background check.

Responsibilities

• Provide knowledgeable technical and application support to clients, serving as a resource for questions, issues, and challenges related to our solutions.
• Develop an understanding of client needs, workflows, and business objectives to provide thoughtful, solution-oriented assistance.
• Investigate client questions and technical issues, using critical thinking and problem-solving skills to identify root causes and appropriate solutions.
• Guide clients through solutions, system functionality, and best practices to help them effectively utilize our products and services.
• Provide clear guidance and recommendations to clients regarding application functionality, workflows, and potential solutions.
• Identify recurring client needs, product challenges, and opportunities for improvement and communicate those insights to appropriate internal teams.
• Document client interactions, issues, resolutions, and other relevant information within Dynamics CRM and our support systems.
• Contribute to the ongoing improvement of client support processes, resources, and best practices.

Skills

Customer service

Technical support

Problem solving

Communication skills

Team collaboration

Attention to detail

Ethical standards

Education

Bachelor's degree or equivalent

Job description

nFocus Solutions is seeking a Client Support Specialist to assist clients with technical and application-related questions and to help them effectively use our solutions. The role emphasizes solution-oriented support and collaboration with internal teams to resolve issues.

The ideal candidate will possess a strong service mindset, problem-solving abilities, and the ability to communicate technical information clearly.