Assistant Director of Client Relations

The Ramage Law Group; McKinney, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Ramage Law Group is seeking an Assistant Director of Client Relations to own the consultation experience from initial contact to client retention. You will guide warm inbound prospects through critical decisions, build trust quickly, and confidently secure engagement with the firm.

You will drive growth by improving conversion metrics, maintaining a disciplined pipeline, and collaborating with attorneys to ensure a seamless transition from consultation to onboarding.

Qualifications

• Proven ability to convert consultations into paying clients.
• Experience in consultative, high-trust B2C sales.
• Confidence asking for commitment and guiding decisions.
• High emotional intelligence and strong presence in sensitive conversations.
• Relentless ownership of results and personal performance.
• Strong organization, discipline, and follow-through.
• Integrity, honesty, and professionalism.

Responsibilities

• Lead high-stakes consultations with prospective clients and guide them toward clear decisions
• Build trust quickly in emotionally charged situations while maintaining control of the conversation
• Communicate the firm's value with confidence, clarity, and conviction
• Ask for the business and convert qualified prospects into retained clients
• Take full ownership of conversion metrics and continuously improve performance
• Follow up with intention and persistence to maximize opportunities
• Maintain a disciplined pipeline and accurate tracking
• Partner with attorneys to ensure a seamless transition from consultation to onboarding

Skills

Closing consultations

Consultative sales

Emotional intelligence

Trust-building in sensitive situations

Ownership of results

Follow-through

Integrity

Organization

Job description

This is not a passive intake role. This is where trust turns into commitment.

We are seeking a high-performing, emotionally intelligent closer to serve as our Assistant Director of Client Relations. You will own the consultation experience from start to finish, guiding prospective clients through one of the most important decisions of their lives and helping them confidently choose the right path forward.

You will work exclusively with warm, inbound leads-individuals and families already seeking help. Your role is to quickly build trust, understand their situation, clearly recommend next steps, and confidently secure their engagement with the firm.

Success in this role comes from your ability to balance empathy with leadership. You listen deeply, communicate with clarity, and are not afraid to ask for commitment when it matters most.

This role directly drives firm growth through consultation-to-retention conversion. Your impact is measurable, visible, and essential.

About the Firm

The Ramage Law Group is a client-centered family law firm dedicated to helping families protect what matters most. We provide practical, thoughtful legal solutions with empathy, clarity, and integrity.

Our attorneys handle divorce, child custody and visitation, family violence, extended family rights, adoption, and prenuptial agreements. Because these matters are deeply personal, we prioritize solutions that keep decision-making in the hands of those who will live with the outcome, including collaborative law when appropriate.

We are a 24-person, growth-oriented firm that values professionalism, collaboration, and long-term relationships, with many clients returning or referring others based on the trust we build.

What You'll Own

• Lead high-stakes consultations with prospective clients and guide them toward clear decisions
• Build trust quickly in emotionally charged situations while maintaining control of the conversation
• Communicate the firm's value with confidence, clarity, and conviction
• Ask for the business and convert qualified prospects into retained clients
• Take full ownership of conversion metrics and continuously improve performance
• Follow up with intention and persistence to maximize opportunities
• Maintain a disciplined pipeline and accurate tracking
• Partner with attorneys to ensure a seamless transition from consultation to onboarding

What Success Looks Like

• High consultation-to-retention conversion rates
• Clients who feel both supported and confident in their decision to move forward
• Consistent follow-through and ownership of outcomes
• A strong contribution to firm growth and revenue

Compensation

• Performance-based bonuses tied directly to conversion
• Significant earning upside for high performers

What You Bring

• Proven ability to convert consultations into paying clients
• Experience in consultative, high-trust B2C sales
• Confidence asking for commitment and guiding decisions
• High emotional intelligence and strong presence in sensitive conversations
• Relentless ownership of results and personal performance
• Strong organization, discipline, and follow-through
• Integrity, honesty, and professionalism
• Experience in legal, financial, or other advisory services is preferred, but not required.

Who Thrives Here

This role is for someone who doesn't just "handle" consultations-you lead them.

You take pride in helping people move from uncertainty to clarity. You understand that empathy builds trust, but confidence closes decisions. You're motivated by results, but you never lose sight of the human being in front of you.

If that sounds like you, this is a place where your skillset directly translates into impact, growth, and meaningful work.