Client Site Liaison II (Laboratory Send Outs Technician)

ARUP Laboratories; Nashville (TN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Quarterly bonuses

Profit sharing

Retirement package

Affordable healthcare

Tuition reimbursement

Job summary

ARUP Laboratories is seeking an on-site Client Site Liaison II in Nashville to support PathGroup Labs and ARUP clients. This role handles specimen processing coordination, client communication, and logistics for sending specimens to ARUP.

The position requires attention to detail, ability to manage shipments, familiarity with LIS and ARUP Connect, and comfortable working in a lab environment. Schedule is Tue-Sat, 40 hours, 7:00 AM to 3:30 PM, with benefits and growth opportunities.

Qualifications

• Experience in client relations and specimen handling preferred.
• Ability to read and understand SOPs.
• Excellent communication with clients and internal teams.

Responsibilities

• Pour off, label and process ARUP specimens according to SOPs.
• Coordinate and prepare specimens for transport per DOT/IATA.
• Maintain client communications and provide information on specimen requirements and fees.
• Keep client updated on ARUP value-added services such as ATOP, Connect and Consult.
• Maintain records and inventories and coordinate with couriers.

Skills

Client relations

Communication

Organization

Tools

ARUP Connect

LIS

Job description

Primary Purpose

This position is for an on-site processor at

This position is for an on-site processor at PathGroup Labs, LLC, 1010 Airpark Center Drive, Nashville, TN 3721. The Client Site Liaison II is a member of the Client Relation Training department which is in the Business Development Sales division. ARUP offers excellent benefits including quarterly bonuses, profit sharing, robust retirement package, affordable healthcare, Social Security tax exemption and tuition reimbursement. Consider joining our dynamic team!

Schedule

Tuesday - Saturday (40 hrs/wk)

7:00 AM - 3:30 PM

Department

Client Site Liaisons - 916

About ARUP

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence.

Essential Functions

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
• Be familiar with all aspects of packing and transport of Category A, Category B
• Detect and resolve issues related to test or specimen submissions before shipping to ARUP.
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Assist in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Reads, understands and complies with SOP’s related to the position
• Order and maintain supplies related to ARUP testing, keeps required inventories on hand
• Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency
• Be familiar with CAP, NY and other regulatory agency requirements where applicable
• Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
• Maintain required records and documentation
• Be competent with Clients LIS, ARUP Connect
• Other duties as assigned

Physical And Other Requirements

• Stooping: Bending body downward and forward by bending spine at the waist.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: Frequently communicate with others.
• PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
• ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
• Sedentary Work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Demonstrate ability to speak read and understand the English language