Client Site Liaison II (Laboratory Send Outs Technician)

ARUP Laboratories; Cleveland (TN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Quarterly bonuses

Profit sharing

Retirement plan

Healthcare benefits

Tuition reimbursement

Job summary

ARUP Laboratories is seeking a Client Site Liaison II (Laboratory Send Outs Technician) to work on-site in Nashville, TN. The role supports the Client Relation Training department within the Business Development Sales division, handling specimen processing, client communications and logistics.

Qualified candidates will have a high school diploma or higher, with 1–3 years of lab or specimen processing experience.

Qualifications

• Bachelor’s degree in science or related field with 1 year lab experience; or an Associate’s degree with 2 years of lab experience; or a high school diploma with 3 years of lab experience.
• Type 30 words per minute.
• Preferred: Medical Laboratory Technician certification from ASCP.
• Experience using ARUP Connect and Laboratory information systems.

Responsibilities

• Pour off, label and process ARUP specimens as they become available.
• Prepare ARUP specimens for transport following DOT and IATA guidelines.
• Receive and initiate calls between client site and ARUP.
• Provide information to clients on specimen requirements, fees and turnaround times.
• Maintain records and documentation; keep client updated on ARUP services.

Skills

Client calls

Documentation

Communication

Education

High School Diploma or Equivalent

Associates Degree in Biological Sciences

Bachelor's Degree in Biological Sciences

Tools

ARUP Connect

Laboratory Information Systems

Hospital Information Systems

Job description

Client Site Liaison II (Laboratory Send Outs Technician)

Job Category : Service Support

Requisition Number : CLIEN023504

• Posted : October 23, 2026
• Full-Time
• On-site
• Hourly Range : $21.50 USD to $30.08 USD

Locations

Showing 1 location

Description

Schedule:
Tuesday - Saturday (40 hrs/wk)
7:00 AM - 3:30 PM

Primary Purpose:

This position is for an on-site processor at PathGroup Labs, LLC, 1010 Airpark Center Drive, Nashville, TN 3721. The Client Site Liaison II is a member of the Client Relation Training department which is in the Business Development Sales division. ARUP offers excellent benefits including quarterly bonuses, profit sharing, robust retirement package, affordable healthcare, Social Security tax exemption and tuition reimbursement. Consider joining our dynamic team!

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions

Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory

Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines

Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances

Be familiar with all aspects of packing and transport of Category A, Category B

Detect and resolve issues related to test or specimen submissions before shipping to ARUP.

Receive and initiate calls between the client site and ARUP

Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors

Assist in distributing technical information, hotlines, test bulletins and company updates to the client

Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult

Research pending test lists for ARUP specimens

Reads, understands and complies with SOP’s related to the position

Order and maintain supplies related to ARUP testing, keeps required inventories on hand

Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency

Be familiar with CAP, NY and other regulatory agency requirements where applicable

Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary

Maintain required records and documentation

Be competent with Clients LIS, ARUP Connect

Other duties as assigned

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Demonstrate ability to speak read and understand the English language

Qualifications

Education

Required

High School Diploma or Equivalent or better.

Preferred

Associates Degree or better in Biological Sciences or related field.

Bachelor's Degree or better in Biological Sciences or related field.

Experience

Required

Bachelor’s degree in science or related with one (1) year of experience in specimen processing, phlebotomy or lab experience in a laboratory setting

Or Associate's degree and two (2) years of specimen processing, phlebotomy or lab assistant experience in a laboratory setting Or one (1) year of specimen processing at ARUP labs

Or High school diploma or equivalent and three (3) years of specimen processing, phlebotomy or lab assistant experience in a laboratory setting

Type 30 words per minute

Preferred

Medical Laboratory Technician certification from ASCP

Experience in all areas of Specimen Processing

Experience processing reference laboratory specimens

Experience using ARUP Connect and Lab information systems

Intermediate level computer skills and knowledge including word processing, laboratory information systems and/or hospital information systems

Licenses & Certifications

Preferred

Medical Technologist

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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