Client Site Liaison II - (Laboratory Send-Outs Technician)

ARUP Laboratories; Carbondale (IL); On-site; USD 30,000 - 41,000; Full time

Job summary

ARUP Laboratories seeks a Client Site Liaison II stationed at the Memorial Hospital Carbondale site to act as the primary contact between the client and ARUP’s teams. You will oversee specimen handling, prepare shipments, and address client questions regarding submissions, timelines, and costs.

The role requires coordination with client relations, logistics, and technical support, ensuring quality and compliant transport of specimens while maintaining strong service standards.

Qualifications

• High School Diploma or equivalent required.
• Associates or Bachelor’s degree in Biological Sciences preferred.
• Experience or education in specimen processing or lab settings is advantageous.

Responsibilities

• Pour off, label and process ARUP specimens as they become available.
• Prepare specimens for transport following DOT/IATA guidelines.
• Serve as liaison between client site and ARUP teams to resolve specimen submission issues.
• Receive and initiate calls between client site and ARUP; provide information on specimen requirements, fees, turnaround times, and vendor options.
• Keep clients updated on ARUP value-added services (ATOP, Connect, Consult).
• Maintain regulatory awareness (CAP, NY, etc.) and ensure proper documentation and records.

Skills

Typing 30 wpm

Client liaison

English language proficiency

Education

High School Diploma or Equivalent

Associates Degree or better in Biological Sciences

Bachelor's Degree or better in Biological Sciences

Tools

ARUP Connect

Laboratory information systems

Hospital information systems

Job description

Client Site Liaison II - (Laboratory Send-Outs Technician)

Job Category : Service Support

Requisition Number : CLIEN023501

• Full-Time
• On-site
• Hourly Range : $21.50 USD to $30.08 USD

Locations

Showing 1 location

Carbondale, IL 62901, USA

Description

Southern Illinois Healthcare at Memorial Hospital Carbondale, 405 W. Jackson Street, Carbondale, IL 62901

Schedule: Monday - Friday (40 hrs/wk) 10:00 AM - 6:30 PM

Primary Purpose:

This position works at the client site Southern Illinois Healthcare at Memorial Hospital Carbondale, 405 W. Jackson Street, Carbondale, IL 62901 and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions

Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory

Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines

Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances

Be familiar with all aspects of packing and transport of Category A, Category B

Detect and resolve issues related to test or specimen submissions before shipping to ARUP.

Receive and initiate calls between the client site and ARUP

Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors

Assist in distributing technical information, hotlines, test bulletins and company updates to the client

Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult

Research pending test lists for ARUP specimens

Reads, understands and complies with SOP’s related to the position

Order and maintain supplies related to ARUP testing, keeps required inventories on hand

Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency

Be familiar with CAP, NY and other regulatory agency requirements where applicable

Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary

Maintain required records and documentation

Be competent with Clients LIS, ARUP Connect

Other duties as assigned

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Demonstrate ability to speak read and understand the English language.

Qualifications

Education

Required

High School Diploma or Equivalent or better.

Preferred

Associates Degree or better in Biological Sciences or related field.

Bachelor's Degree or better in Biological Sciences or related field.

Experience

Required

Bachelor’s degree in science or related with one (1) year of experience in specimen processing, phlebotomy or lab experience in a laboratory setting

Or Associate's degree and two (2) years of specimen processing, phlebotomy or lab assistant experience in a laboratory setting Or one (1) year of specimen processing at ARUP labs

Or High school diploma or equivalent and three (3) years of specimen processing, phlebotomy or lab assistant experience in a laboratory setting

Ability to type 30 words per minute

Preferred

Medical Laboratory Technician certification from ASCP

Experience in all areas of Specimen Processing

Experience processing reference laboratory specimens

Experience using ARUP Connect and Lab information systems

Intermediate level computer skills and knowledge including word processing, laboratory information systems and/or hospital information systems

Licenses & Certifications

Preferred

Medical Technologist

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.