Client Servicing Associate

Stfrancis; Chicago, Boise (IL, ID); On-site; USD 50,000 - 65,000; Full time

Job summary

Stfrancis in Chicago is seeking an Investment Accounting Support specialist to handle client inquiries across investment accounting, asset classes, and financial markets.

You will deliver timely information on financial statements and analytics, perform account setups, reconciliations, and compliance tasks, and work with clients to strengthen their experience with Clearwater tooling.

Qualifications

• Strong understanding of investment accounting, financial statements, amortization, interest income.
• Intermediate understanding of fixed income and equity investments.
• Finance and/or accounting experience preferred.
• Strong Microsoft Office skills.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Bachelor’s degree or higher in Accounting or Financial/Business-related field.
• At least 1 year of relevant experience.

Responsibilities

• Manage client inquiries on investment accounting, asset classes, and financial markets.
• Deliver timely and accurate information regarding Financial Statements and Analytics Reporting.
• Complete operational tasks such as account setup, client lockdowns, compliance, and reconciliation validation.
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.
• Validate investment data against third-party market data sources and use internal tools for reconciling investment transactions.
• Navigate knowledge bases and documentation, using internal tools to solve client queries and problems.
• Manage workflow based on productivity and quality metrics, prioritizing high importance or critical work.
• Participate in team and client-related long-term projects involving collaboration with other internal teams.
• Assist in training and coaching more junior team members.

Skills

Investment accounting

Financial statements

Amortization

Interest income

Microsoft Office

Attention to detail

Documentation

Verbal and written communication

Organizational skills

Problem-solving

Education

Bachelor’s degree in Accounting or Financial/Business-related field

Job description

Your Role

Key responsibilities include:

• Manage client inquiries and requests on various topics across investment accounting, asset classes, and financial markets.
• Deliver timely and accurate information regarding Financial Statements and Analytics Reporting.
• Complete operational tasks such as account setup, client lockdowns, compliance, and reconciliation validation.
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.
• Validate investment data against third-party market data sources and demonstrate proficiency in proprietary internal tools for reconciling investment transactions.
• Navigate knowledge bases and documentation, using internal tools and resources to proactively solve client queries and problems.
• Manage workflow based on productivity and quality metrics, prioritizing high importance or critical work.
• Participate in team and client-related long-term projects involving collaboration with other internal teams.
• Assist in training and coaching more junior team members.

About You

The company is looking for candidates with:

• Good understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts.
• Intermediate understanding of fixed income and equity investments.
• Finance and/or accounting experience preferred.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Bachelor’s degree or higher in Accounting or Financial/Business-related field.
• At least 1 year of relevant experience.