Client Service Associate

Clearwater Analytics; Chicago (IL); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k)

PTO

Parental leave

Medical leave

STD/LTD insurance

Job summary

Clearwater Analytics seeks a Client Servicing Analyst in Chicago to deliver top-tier operational support for global clients. You will address inquiries on investment and accounting topics, acting as the bridge between clients and internal teams to resolve issues efficiently and turn clients into advocates.

You will validate data, use internal tools, and help train junior staff while collaborating with cross-functional teams to enhance the client experience.

Qualifications

• Bachelor’s degree or higher in Accounting or Financial/Business-related field.
• 2+ years of relevant experience.
• Strong understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts.
• Familiarity with core reports in Accounting, Compliance, Risk, and Performance.
• Proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Responsibilities

• Manage client inquiries & requests on topics across investment accounting, asset classes and financial markets.
• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.
• Complete operational tasks such as account setup, client lockdowns, compliance, reconciliation validation.
• Collaborate with clients to build relationships and enhance their Clearwater user experience.
• Validate investment data against third-party market data sources and use internal tools for reconciling investment transactions.
• Navigate knowledge bases and documentation to proactively solve client queries.
• Manage workflow based on productivity and quality metrics; prioritize high importance work.
• Engage in team and client projects with cross-team collaboration.
• Handle more complex client queries.
• Assist in training, developing, and coaching junior staff and oversee their work.”

Skills

Investment accounting

Financial statements

Amortization

Interest income

Communication skills

Attention to detail

Documentation skills

Problem-solving abilities

Organizational skills

Interpersonal skills

Training/coaching

Education

Bachelor's degree in Accounting or Financial/Business-related field

Tools

Microsoft Office

Job description

Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

Responsibilities

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.
• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.
• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.
• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.
• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
• Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.
• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.
• Deal with some of the more complex client queries.
• Assist in training, developing, and coaching more junior staff members, and conduct oversight on their work.

Required Skills

• Strong understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts.
• Familiarity with the core offering of Accounting, Compliance, Risk, and Performance reports.
• Intermediate understanding of fixed income and equity investments; a basic knowledge of alternative security types preferred.
• Prior experience in finance and/or accounting.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education And Experience

• Bachelor’s degree or higher in Accounting or Financial/Business-related field.
• 2+ years of relevant experience.

Salary Range

$54,000.00 - $70,000.00

• health/vision/dental insurance
• 401(k)
• PTO
• parental leave
• medical leave
• STD/LTD insurance benefits

Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.