Client Services Vacation Specialist

Hope’s Global Getaways; Dayton (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling options

Structured onboarding and guided training resources

Ongoing professional development and mentorship support

Access to travel industry systems and supplier partnerships

Eligibility for travel-related perks and incentive programs

Growth opportunities within a supportive and expanding team

Job summary

Hopesglobalgetaways is looking for a Client Services Vacation Specialist to join their remote team. You'll assist clients with coordinating travel, tracking reservations, and providing support during the vacation planning process. Ideal candidates are organized, customer-focused, and capable of working independently in a flexible environment. Training and ongoing mentorship are provided. This is an excellent opportunity for individuals with customer service, hospitality, or administrative backgrounds.

Responsibilities

• Communicate with clients to review travel preferences, schedules, and vacation goals.
• Assist with coordinating travel arrangements including accommodations, transportation, cruises, and activities.
• Research available options using approved supplier and booking platforms.
• Provide timely updates regarding reservations, confirmations, and itinerary progress.
• Respond to client questions through email, phone, and online communication systems.
• Help manage itinerary changes, follow-up requests, and service-related concerns.
• Maintain organized and accurate records within internal systems.
• Participate in onboarding, virtual trainings, and continued learning opportunities.

Skills

Strong communication and customer support skills

Detail-oriented with solid organizational abilities

Comfortable working independently in a virtual setting

Ability to manage multiple responsibilities and deadlines

Basic computer knowledge and familiarity with online tools

Reliable internet connection

Positive attitude and willingness to learn new skills

Job description

About the Opportunity

Our growing remote team is currently seeking organized and customer-focused individuals for the Client Services Vacation Specialist role. In this position, you'll assist clients throughout the vacation planning process by helping coordinate travel details, tracking reservations, and providing responsive support to ensure a positive and seamless experience.

This opportunity is ideal for individuals who enjoy helping people, staying organized, and working independently in a flexible remote environment. Whether you're coming from a customer service, hospitality, or administrative background, training and ongoing guidance are provided to help you succeed.

Key Responsibilities

• Communicate with clients to review travel preferences, schedules, and vacation goals
• Assist with coordinating travel arrangements including accommodations, transportation, cruises, and activities
• Research available options using approved supplier and booking platforms
• Provide timely updates regarding reservations, confirmations, and itinerary progress
• Respond to client questions through email, phone, and online communication systems
• Help manage itinerary changes, follow-up requests, and service-related concerns
• Maintain organized and accurate records within internal systems
• Participate in onboarding, virtual trainings, and continued learning opportunities

What This Opportunity Offers

• Fully remote work environment
• Flexible scheduling options
• Structured onboarding and guided training resources
• Ongoing professional development and mentorship support
• Access to travel industry systems and supplier partnerships
• Eligibility for travel-related perks and incentive programs
• Growth opportunities within a supportive and expanding team

Ideal Candidate Qualifications

• Strong communication and customer support skills
• Detail-oriented with solid organizational abilities
• Comfortable working independently in a virtual setting
• Ability to manage multiple responsibilities and deadlines
• Basic computer knowledge and familiarity with online tools
• Reliable internet connection
• Positive attitude and willingness to learn new skills

Requirements

• Must be at least 18 years of age
• Must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions