Client Services & Switchboard Specialist

SERCO of Texas, Inc.; Laredo (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

SERCO of Texas, Inc. is seeking a Switchboard Operator to serve as the first point of contact for clients and employers. This role involves providing courteous phone support, managing incoming calls, and assisting with inquiries regarding workforce development programs.

The ideal candidate must have strong communication skills, a commitment to customer service, and a High School Diploma or equivalent. Responsibilities include operating the phone system, clerical duties, and ensuring professional handling of calls. The work environment is fast-paced and customer-focused.

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Ability to provide professional customer service and communicate effectively.
• Experience using administrative systems, data entry, and record-keeping.

Responsibilities

• Answer incoming calls, greet callers, and provide information.
• Support and promote the mission of SERCO.
• Operate communication systems including switchboard and intercom.

Skills

Strong written and verbal communication skills

Excellent customer service and interpersonal skills

Effective problem‑solving and critical‑thinking abilities

Organizational skills and attention to detail

Education

High School Diploma, GED, or equivalent

Two years of experience in customer service

Tools

Office equipment

Job description

SERCO of Texas, Inc. is seeking a Switchboard Operator to serve as the first point of contact for clients and employers. This role involves providing courteous phone support, managing incoming calls, and assisting with inquiries regarding workforce development programs.

The ideal candidate must have strong communication skills, a commitment to customer service, and a High School Diploma or equivalent. Responsibilities include operating the phone system, clerical duties, and ensuring professional handling of calls. The work environment is fast-paced and customer-focused.