Client Services Support - Wealth Management SMA

Guggenheim Investments; New York (NY); On-site; USD 100,000 - 115,000; Full time

Job summary

Guggenheim Investments seeks a self-motivated professional to join its Client Service Support team in New York City. You will coordinate onboarding and ongoing client operational requests across AML/KYC, Legal, and Compliance, ensuring timely resolution and clear communication.

The role requires a proactive, detail-oriented mindset to manage multiple streams and work closely with trade operations, portfolio managers, and various departments to scale processes.

Qualifications

• Undergraduate degree required.
• 5+ years of work experience in investment management or financial services.
• Highly proficient use of Microsoft products; especially Excel, Visio, and Word.
• Experience with trading systems and third‑party service provider platforms.
• Experience working across geographies with multiple departments.
• Strong attention to detail and highly organized with daily oversight and accountability.

Responsibilities

• Onboard Guggenheim's separately managed accounts across front, middle, and back offices with rigorous follow-up with AML/KYC, Legal, and Compliance.
• Escalate onboarding issues with third‑party service provider platforms.
• Collaborate with trade operations and portfolio managers on third‑party platforms.
• Coordinate with third‑party providers to share all required operational information for client accounts.
• Liaise with various departments to ensure timely and accurate task completion.
• Serve as operational SME for onboarding and maintenance of Retail SMAs.
• Assist with scalability reviews of processes within Investment Management Group and other departments.

Skills

Attention to detail

Organizational skills

Communication skills

Cross-functional collaboration

Education

Undergraduate degree

Tools

Excel

Visio

Word

Trading systems

Third-party platforms

Job description

Position Summary

Guggenheim Investments seeks a self-motivated individual to join its Client Service Support ("CSS") team. Reporting to the Head of Client Service Support, this role is part of a highly integrated and visible team responsible for coordinating all fixed income SMA client operational requests and onboarding and offboarding accounts. The position presents a unique opportunity working across the organization to provide a centralized and cross-functional viewpoint. Part of one’s success will be cultivating relationships across business areas including but not limited to Client Services, Portfolio Management, Trading Desks, and Operations.

Day-to-day, this individual will work closely with the Client Service Executive on all outstanding client items, ensuring timely resolution and clear communication.

Central to this role are exceptional communication and listening skills with the ability to ask pointed and open-ended questions necessary to provide accurate responses to clients. The ideal candidate will have an eagerness to learn and apply their knowledge, and the ability to thrive in a fast‑paced environment where it is important to prioritize and manage a multi-stream workload. Strong attention to detail and being highly organized are essential, as this role requires daily oversight and accountability to responsibilities.

The position is located in our New York City office.

Responsibilities

• Responsible for onboarding Guggenheim's separately managed accounts, coordinating across the front, middle, and back offices to ensure efficient workflow and rigorous follow‑up with internal departments including AML/KYC, Legal, and Compliance
• Escalate issues with client onboarding with regard to third‑party service provider platforms
• Work closely with trade operations and portfolio managers on third‑party service provider platforms
• Coordinate with third‑party service providers to ensure timely communication of all required operational information for client accounts
• Liaise with various departments to ensure tasks are completed timely and accurately
• Provide expertise as an operational subject matter expert with regard to onboarding and operational maintenance of Retail SMAs
• Work with Operations, Legal, Distribution, and members within the Investment Management Group among others to review and ensure scalability in existing and new processes
• Assist with various ad‑hoc and special projects as directed by management

Qualifications

Basic Qualifications

• Undergraduate degree
• 5+ years of work experience in investment management or financial services
• Highly proficient use of Microsoft products; especially skilled in Excel, Visio, and Word
• Experience with trading systems and third‑party service provider platforms
• Experience working in an organization with colleagues and departments across geographies
• Strong attention to detail and highly organized with daily oversight and accountability to responsibilities

Preferred Qualifications

• Experience working with investment management marketing and distribution teams
• Strong time management and prioritization skills
• Critical thinking skills to identify and elevate non‑standard issues to management
• Capability to engage in multiple initiatives simultaneously
• Keen focus on detail with extraordinary attention to quality work products
• Skills to analyze and manage large sets of interconnected data and information
• Experience designing, documenting, and implementing processes a plus

We are not seeking agency assistance for this role

We are unable to consider candidates who require current or future visa sponsorship for employment in the United States. Candidates must be authorized to work in the US without current or future visa sponsorship or transfer.

Salary Range

Annual base salary between $100,000.00-$115,000.00. The base salary range represents the low and high end of the anticipated base salary range for this position. Actual base salaries may vary depending on factors such as location and experience. The range listed reflects base salary only, and the total compensation package may include other components such as incentive compensation.