Client Services Support Analyst

Precisionmedicinegroup; Indianapolis (IN); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

Discretionary annual bonus

Health insurance

Retirement savings benefits

Life insurance

Disability benefits

Parental leave

Paid time off

Job summary

Precision Medicine Group in Indianapolis seeks a Client Services Support Analyst to support deployment of Access Genius, a market access solution for biopharma clients. You will gather requirements, test offerings, and coordinate with Engagement, BI and Applications teams to ensure client satisfaction.

You will collaborate on project plans, manage documentation, and adapt to a fast-paced environment with strong teamwork and communication skills.

Qualifications

• Bachelor's degree required.
• Availability to work in Eastern Time and potentially outside standard hours.
• Proficient in Word, Excel, PowerPoint, Outlook.

Responsibilities

• Collaborate with mentors and leadership to initiate projects and foster career growth.
• Develop understanding of Managed Markets and payer data to engage clients and manage projects.
• Collect business requirements based on client input and test product offerings.
• Develop, execute, and maintain project plans; communicate progress, risks, and mitigations.

Skills

Detail oriented

Strong organizational skills

Strong communication skills

Project Coordination experience

Project Management Software

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Project Management Software

Job description

Client Services Support Analyst

Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.

This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one day a week in the office.

Product Solutions, part of Precision AQ, accelerates value realization by enabling data science, leveraging analytics, and innovating with technology to transform the way you connect with customers. Is helping patients get the best medicine important to you? Is enabling healthcare providers to make appropriate treatment decisions important to you? Are you detail oriented and passionate about organization? Are you a clear and confident communicator? Do you thrive within a team and company that is highly collaborative? Your dream job is waiting. If you’re a born problem-solver and enjoy when no day is the same - keep reading.

Day to day activities include:

As an Client Services Support Analyst, you will be a member of the Client Services team in the development and deployment of Access Genius, our best-in-class market access pull-through solution for our biopharmaceutical clients. The products include interactive platforms and tools to optimize their sales and marketing strategies. In this role, you will build your expertise in a variety of areas including business requirements, testing, project management, software development life cycle processes, organization, attention to detail, communication, critical thinking, and biopharmaceutical commercialization.

• Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth
• Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
• Responsible for collecting business requirements based on client input and testing of product offerings
• Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track
• Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes
• Develop competency in client MRL review systems and approval processes
• Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary
• Manage the client inquiry process to ensure client satisfaction

Qualifications

• Bachelor’s degree
• Availability to work Eastern Standard Time and potentially outside the company’s standard hours of operation when necessary
• Internet connection that will support working on large files, video and audio calls
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to travel up to 5%
• Project Coordination experience (Preferred)
• Detail oriented self-starter with strong organizational and communication skills (Preferred)
• Project Management Software (Preferred)

Compensation and Benefits

Compensation range: $50,000 – $56,000 USD. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation.

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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.