Client Services Supervisor - Fort Worth

Prestonwood Baptist Church; Fort Worth (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Prestonwood Pregnancy Center in Fort Worth seeks a full-time administrative coordinator to support client services and volunteer programs. The role focuses on mentoring client advocate volunteers, offering crisis support, and coordinating resources for clients in need.

You will collaborate with the Director of Client Services, schedule classes, maintain supplies, and ensure confidential handling of sensitive information while exemplifying a compassionate, biblical approach to care.

Qualifications

• Bilingual English/Spanish communication skills required.
• Experience counseling clients in crisis situations is preferred.
• Ability to maintain confidentiality and discretion in handling client information.

Responsibilities

• Teach, train, and mentor client advocate volunteers.
• Offer support to clients in crisis using PPC resources.
• Manage crisis clients with outside resources as needed.
• Provide guidance to clients during visits and events.
• Maintain supplies and schedules for client services.
• Plan PPC education opportunities and trainings.
• Collaborate with the Director of Client Services to improve client experience.

Skills

Bilingual English/Spanish

Strong communication

Confidentiality

Counseling experience

Microsoft Office proficiency

Independent worker

Education

College degree preferred

Tools

Microsoft Office

Job description

Job Details

Job Location: Prestonwood Pregnancy Center - Fort Worth - Fort Worth , TX 76115, Position Type: Full-Time, Education Level: College Preferred, Job Category: Admin - Clerical, Position Summary: Provides services to clients of the Prestonwood Pregnancy Center – Fort Worth (“PPC – FW”).

Responsibilities

• Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC experience
• Offer support services to clients in crisis situations through PPC’s available resources
• Manage crisis pregnancy clients through emergency situations by using outside resources such as Health & Human Services advocate site, hospitals, adoption agencies, etc.
• Recognize and respond to situations which require reporting to local police and/or Child Protective Services
• Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships
• Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up, including celebrating important dates, being there during crisis situations, etc.
• Ensure sufficient number of volunteers are available and scheduled to meet with clients
• Model excellence in all areas
• Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC
• Meet with clients as needed and provide Biblical and social service guidance as needed
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services
• Create and maintain class schedules for clients
• Plan appropriate PPC education opportunities, including scheduling, leading, teaching, and training
• Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience
• Other duties as assigned

Qualifications

• Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry
• Pro-life in word and pro-love in action
• Bilingual (English/Spanish) communication skills oral and written required
• Ability to work independently and maintain a high degree of confidentiality
• Experience in counseling those in crisis situations
• Experience working as a volunteer in a counseling setting helpful
• Experience working with or directing volunteers helpful
• Strong communication skills, both written and oral
• Intermediate to advanced skills with Microsoft Office products
• Ability to work a Monday-Friday schedule with flexibility to include Tuesday evenings (11:30am – 8:00pm), one Saturday per month, and PPC scheduled events
• Ability to work at a desk with a computer screen for extended periods of time, occasionally perform physical activities that require moving one’s whole body, such as walking, stooping, lifting, pushing/pulling a cart, and lifting up to 10 pounds without assistance