Client Services Supervisor

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Tallahassee Memorial HealthCare is seeking a Client Services Manager for our Laboratory Services. The role involves overseeing team performance, standardizing laboratory processes, and ensuring effective communication within the team.

Candidates should have a high school diploma, three years of related experience, and a valid driver's license. This position contributes significantly to patient care and requires a proactive approach to managing laboratory personnel.

Qualifications

• Three years of job-related experience including supervisory roles.
• Experience in phlebotomy.
• Valid state driver license required.

Responsibilities

• Oversee Laboratory Services’ Client Service team performance.
• Review and enhance laboratory practices.
• Design solutions for recruiting and retaining staff.

Skills

Client services management

Process standardization

Laboratory safety

Recruiting and onboarding

Communication skills

Education

High school diploma or equivalent

Tools

Laboratory equipment

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Your Role:

• Responsible for Laboratory Services’ Client Service team performance.
• Oversees and standardizes processes for all non-technical procedures in the laboratory.
• Reviews laboratory practices to identify and expand the Client Services team’s capabilities.
• Communicates directly with the Client Services team, ensuring cohesion and accountability for laboratory services provided to consumers.
• Designs and implements creative solutions for recruiting, onboarding, and retaining laboratory personnel.
• Ensures a safe environment for laboratory colleagues.

Reports To:

• Director/Lab Services

Supervises:

• Laboratory Assistant
• Phlebotomist
• Phlebotomist/Lead

WHAT YOU’LL NEED TO APPLY

Required Education:

• High school diploma (or equivalent)

Required Experience:

• Three (3) years of job-related experience (including phlebotomy and lead or supervisory experience)

Required Certification/License/Registry:

• Valid state driver license
  • NOTE:Incumbent operates a Tallahassee Memorial HealthCare (TMH) vehicle and requires a valid state driver license with a minimum of two (2) years of licensed driving experience. Required to provide a seven (7)-year driving record from the Department of Motor Vehicles (DMV) prior to employment. Will have received no more than two (2) minor violations in the past three (3) years and zero (0) major violations in the past five (5) years.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.