Client Services Supervisor

Canon USA; Pennsylvania; On-site; USD 50,000 - 69,000; Full time

Job summary

Join a leading company as a Client Services Supervisor in Pennsylvania where you'll oversee on-site operations for a key customer account. You will be responsible for maintaining standards, managing resources, and enhancing client satisfaction, all while fostering a collaborative team environment. This role demands strong management skills and a commitment to service excellence.

Benefits

Employee referral bonus

Employee discounts

Volunteer opportunities to give back to our local community

Qualifications

• Requires 5 years of related experience.
• Strong customer service and communication skills are required.
• Must obtain security clearances to enter customer premises.

Responsibilities

• Responsible for all on-site business activities for assigned customer account.
• Manage and develop site human resources and ensure client satisfaction.
• Ensure compliance with established workflow processes.

Skills

Customer Service

Communication

Education

Associate's degree or equivalent

Bachelor's degree in a relevant field preferred

Job description

Join to apply for the Client Services Supervisor role at Canon USA

1 day ago Be among the first 25 applicants

Join to apply for the Client Services Supervisor role at Canon USA

Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

Your Impact

Production and Workflow

• Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
  
  

Supervision and Employee Relations

• Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
  
  

Client Relationship Management

• Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.
  
  

People Management and Development

• Ensures effective performance management with direct reports and oversee the overall process.
• Ensures effective two-way communication with direct reports and within area of responsibility.
  
  

Equipment Knowledge and Care

• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
  
  

Administration and Reporting

• Maintains targeted levels of profitability.
• Manages and controls inventory and assets.
  
  

Results Expected

• Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.
  
  

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $50,020 - 68,700 / year This position will support our customer at site locations in Philadelphia, PA. - Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.- Associates degree or equivalent required.- Strong customer service and communication skills are required.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).- Must be able to lift up to 50lbs.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
  
  

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing and Computers and Electronics Manufacturing

Referrals increase your chances of interviewing at Canon USA by 2x

Get notified about new Client Services Supervisor jobs in Pennsylvania, United States.

Hazleton, PA $65,000.00-$70,000.00 2 weeks ago

Dresher, PA $107,300.00-$166,400.00 1 week ago

Scranton, PA $107,300.00-$166,400.00 1 week ago

Supervisory Customer Relationship Specialist

Philadelphia, PA $116,123.00-$150,962.00 1 week ago

Leetsdale, PA $85,000.00-$90,000.00 5 days ago

Customer Success Manager - Public Sector

Senior Customer Success Manager - Public Sector

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.