Client Services Supervisor

ResCare Employer Solutions; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading human services company seeks a Branch Manager in Chattanooga, TN. The successful candidate will oversee staff, ensure quality service to clients, and manage schedules and compliance with regulations. Ideal applicants should have experience with the elderly or disabled, supervisory skills, and the ability to handle confidential information effectively. Join the team and make a difference in your community. Opportunities for career advancement are available.

Qualifications

• Prior experience delivering services to the elderly or disabled.
• Valid driver's license and insurance.
• Ability to work well under pressure and manage confidential information.

Responsibilities

• Monitor and direct staff supervising service delivery.
• Schedule caregiver staff for client service.
• Evaluate staff job performance and provide reviews.
• Ensure compliance with agency policies and relevant laws.
• Report changes in client conditions to management.

Skills

Supervisory skills

Client service

Scheduling

Time management

Confidentiality management

Job description

Join us in transforming people's lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Branch Manager.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Job Description

This position is responsible for quality service delivery to clients, and supervising, guiding and directing staff providing those services. The Customer Service Supervisor will monitor the selection of appropriate staff, direct scheduling, identify problem situations and assist in problem solving to strive for optimum outcomes.

• Scheduling caregiver staff to ensure service delivery to clients
• Staff files, updates and record keeping. Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal regulations.
• Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling.
• Ensure home care services are in compliance with agency philosophy, policies and procedures, and in accordance with federal, state and local licensing laws and regulations.
• Direct staff schedules and ensure appropriate services are provided to clients.
• Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change.
• Ensure submission of proper timekeeping and paperwork. Management of schedule templates, processing visits and compliance checking through Point of Care and written notes.
• Will be working in 3 systems, processing payroll, and ensuring data is correct
• Report client condition changes, needs or concerns to the Branch Manager/Executive Director, clinical staff and family members as appropriate.
• Assume on call responsibility
• Other duties as assigned.

Qualifications

• Prior experience delivering services to the elderly and/or disabled.
• Prior experience in scheduling staff is preferred
• Demonstrated ability to supervise staff.
• Two or more years of community service or client service experience.
• Two or more years of general office and computer experience.
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.
• Must be able to function well with pressure, make decisions quickly and manage confidential information.
• Valid driver's license and insurance.

Additional Information

In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered: