Client Services Specialist (Sports and Subscriptions)

AXS; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Services Specialist, der die Verbindung zwischen Fans und ihren Lieblingsveranstaltungen stärkt. In dieser spannenden Rolle werden Sie die erste Anlaufstelle für Kunden an Box Offices im ganzen Land sein und technischen Support sowie Beratung zu Produkten und Dienstleistungen bieten. Sie werden die Möglichkeit haben, mit hochkarätigen Kunden zusammenzuarbeiten und Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln. Wenn Sie eine Leidenschaft für Live-Events haben und gerne in einem schnelllebigen Team arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karrierewachstumsmöglichkeiten

Schulungs- und Weiterbildungserstattung

Strategische Rolle mit hochkarätigen Kunden

Qualifications

• 2-4 Jahre Erfahrung im Ticketvertrieb und Programmierung.
• Fähigkeit, neue Softwareanwendungen schnell zu erlernen.

Responsibilities

• Entwickeln Sie ein Verständnis für die Herausforderungen von Kunden/Veranstaltungsorten.
• Beantworten Sie Supportanfragen von Kunden/Veranstaltungsorten.

Skills

Kundenbeziehungsmanagement

Technischer Support

Multitasking

Zeitmanagement

Kommunikationsfähigkeiten

Education

High School Diploma

BA/BS

Tools

Microsoft Office Suite

Job description

Client Services Specialist (Sports and Subscriptions)

Join to apply for the Client Services Specialist (Sports and Subscriptions) role at AXS.

About AXS

AXS connects fans with the artists and teams they love. Since 2011, we've sold millions of tickets for events worldwide, from concerts and festivals to sports and theater. We aim to improve fan experiences through innovation and dedicated service.

The Role

As a Client Services Specialist in the Sports and Subscriptions Division, you will provide front-line support for clients at box offices nationwide. Your responsibilities include acting as a relationship manager, providing technical support, and assisting with all AXS products and services.

Responsibilities

• Develop understanding of client/venue challenges.
• Stay current with all product and service updates.
• Respond to support requests from clients/venues.
• Share best practices and advise on event configurations.
• Track and report client interactions for quality assurance.
• Troubleshoot and escalate technical issues.
• Assist with event and promotion setup for full-service clients.

Qualifications

• 2-4 years of experience in live event ticketing and programming.
• High School Diploma or equivalent; BA/BS preferred.
• Proficiency in Microsoft Office Suite.
• Ability to quickly learn new software applications.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced environment.
• Good multitasking and time management skills.

Preferred Skills

• Experience with Ticket Operations for sports teams.

Compensation

Pay Scale: $24.00 per hour.

Benefits and Opportunities

• Strategic role working with high-profile clients.
• Opportunities for learning and career growth.
• Training and education reimbursement.

About AXS and AEG

AXS, a subsidiary of AEG, operates globally, selling tickets for numerous venues and events. AEG is a leader in live entertainment, hosting millions of guests annually across various venues worldwide.

Our Commitment

We value diversity and inclusion, encouraging candidates who meet most but not all qualifications to apply. We are an equal opportunity employer.