Client Services Specialist (Sports and Subscriptions) - AXS

AXS; Los Angeles, California, Christiansted (CA, MO, United States Virgin Islands); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative company that connects fans with unforgettable live entertainment experiences. As a Client Services Specialist, you will play a crucial role in supporting box offices nationwide, ensuring that clients receive exceptional service and technical assistance. This position offers the opportunity to work closely with high-profile sports and music clients, making a meaningful impact in the industry. If you're passionate about enhancing the fan experience and thrive in a fast-paced environment, this is the perfect role for you.

Benefits

Training and education reimbursement

Opportunities for learning

Dynamic work environment

Collaboration with high-profile clients

Qualifications

• 2-4 years of experience in live event ticketing and programming.
• Ability to master new software applications quickly.
• Demonstrated written and verbal communication skills.

Responsibilities

• Provide top-notch service and support for clients at box offices.
• Develop expertise on all products/services and respond to support requests.
• Troubleshoot and resolve technical support issues.

Skills

Live event ticketing

Event programming

Microsoft Office

Communication skills

Technical troubleshooting

Education

High School Diploma

BA/BS Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role
As a Client Services Specialist in the Sports and Subscriptions Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

What you will do
* Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
* Develops expertise on all products/services, remaining current with all new releases.
* Responds to support and service requests from client/venue.
* Facilitates the sharing of best practices, offering advice on event and promotion configuration.
* Tracks and reports all client interactions to ensure consistent, high-quality service.
* Troubleshoots and resolves or escalates technical support issues.
* Assists with event and promotion configuration for full-service clients.

What you will bring
* 2-4 years Live event ticketing and event programming experience
* High School Diploma or its equivalency (BA/BS Degree Preferred)
* Proficiency with Microsoft Office including Word, Excel, and Outlook
* Proven ability to quickly master new end-user software applications
* Demonstrated written and verbal communication skills
* Ability to provide service in a fast-paced, high-pressure environment
* Ability to successfully handle multiple priorities and complete tasks in a timely manner

Bonus Points If You Have
* Experience with Ticket Operations for a Sporting team

Pay Scale: $24.00

What's in it for You?
* A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
* Extraordinary People - we're not kidding!
* Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
* Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary ofAEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California,AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit:https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box"in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.