Client Services Specialist – Mental Health Support

Ridgeview Behavioral Health Services; Oak Ridge (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Ridgeview Behavioral Health Services in Oak Ridge, TN is seeking a full-time Client Services Representative to handle client calls and coordinate services. The role requires strong communication and compassion to support individuals seeking mental health services.

Primary duties include processing client calls and acting as a liaison to Ridgeview and other agencies, with an emphasis on empathy, discretion, and problem-solving in a busy clinic environment.

Qualifications

• Minimum high school graduate or equivalent.
• Experience in customer service; mental health or medical/dental environment preferred.
• Excellent communication and interpersonal skills; discretion, empathy, and good judgment required.

Responsibilities

• Process calls for clients seeking services.
• Serve as service expert and liaison for clients to obtain services at Ridgeview and/or other agencies.

Skills

Customer service

Communication skills

Interpersonal skills

Empathy and compassion

Education

High School Diploma or GED

Job description

Ridgeview Behavioral Health Services in Oak Ridge, TN is seeking a full-time Client Services Representative to handle client calls and coordinate services. The role requires strong communication and compassion to support individuals seeking mental health services.

Primary duties include processing client calls and acting as a liaison to Ridgeview and other agencies, with an emphasis on empathy, discretion, and problem-solving in a busy clinic environment.