Client Services Representative

Ridgeview Behavioral Health Services; Oak Ridge (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Ridgeview Behavioral Health Services in Oak Ridge, TN is seeking a full-time Client Services Representative to handle client calls and coordinate services. The role requires strong communication and compassion to support individuals seeking mental health services.

Primary duties include processing client calls and acting as a liaison to Ridgeview and other agencies, with an emphasis on empathy, discretion, and problem-solving in a busy clinic environment.

Qualifications

• Minimum high school graduate or equivalent.
• Experience in customer service; mental health or medical/dental environment preferred.
• Excellent communication and interpersonal skills; discretion, empathy, and good judgment required.

Responsibilities

• Process calls for clients seeking services.
• Serve as service expert and liaison for clients to obtain services at Ridgeview and/or other agencies.

Skills

Customer service

Communication skills

Interpersonal skills

Empathy and compassion

Education

High School Diploma or GED

Job description

RIDGEVIEW, a not-for-profit community mental health center based in Oak Ridge, TN, has an opening for a full-time Client Services Representative. This position will be scheduled Monday-Friday, 8:00am-4:30pm, with one Wednesday every 3 weeks running later.

Ridgeview staff unite behind the idea of One Ridgeview. Ridgeview is a place where staff want to work, a place where staff are valued and appreciated, and a place where staff are proud of the impact they are making toward the improvement of people's lives. At Ridgeview, the real job satisfaction is derived from co-workers, clients, and the realization that we are part of carrying out Ridgeview's mission.

HOPE | HEALING | RECOVERY
"Where life's complexities are met with hope"

REQUIREMENTS

Minimum high school graduate or equivalent. Prior experience in customer service, with experience in mental health or medical/dental environment preferred. Position requires excellent communication skills and interpersonal skills, computer literacy and problem solving abilities. Must exercise discretion, good judgment, empathy, and compassion in communicating with clients. Must be available to work regularly scheduled hours, including some evenings or weekends as business needs require.

JOB DUTIES

Primary responsibility is processing calls for clients seeking services. Must have excellent communication skills and enjoy working with clients. This position acts as service expert and liaison for clients to obtain services at Ridgeview and/or other agencies.

BENEFITS

Ridgeview offers a full line of benefits including: Medical, Dental, Vision, Retirement, Long-Term Disability, Holiday Pay, Vacation and Sick Leave, Life Insurance and Wellness Plan. Ridgeview is an approved National Health Service Corp site. Loan repayment for qualified behavioral health and primary health care providers is available.
Ridgeview is an equal opportunity employer. Ridgeview conducts Background Checks, Motor Vehicle Records, License/Degree Verification, and Drug Screens at hire. Employment is contingent upon clean drug screen, background check and safe driving record.