Client Services Specialist — Mental Health & Crisis Support

SMA Healthcare; Daytona Beach (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and disability insurance

Tuition reimbursement

Paid personal leave and holidays

403b retirement plan

Job summary

SMA Healthcare in Daytona Beach, FL is seeking a highly responsible customer service associate to support adults and children accessing mental health and substance abuse services. You will perform customer service and data entry with independence, handling crisis calls with composure.

Key duties include verifying benefits, updating the SMA EMR, processing documents, and assisting with billing. A high school diploma and two years’ clerical experience are required.

Qualifications

• High school diploma or GED with 2 years of clerical/customer service experience, preferably in a clinical setting.
• Knowledge of standard office practices and procedures.

Responsibilities

• Schedule appointments and collect payment documentation.
• Verify benefits with insurers and check billing documentation.
• Process department reporting and purchasing documents.
• Update client data in SMA's EMR.
• Answer calls and provide information while maintaining confidentiality.
• Perform client financial assessments and fee collections.
• Follow protocols and maintain professional standards.
• Handle crisis calls including threats and emergencies.

Skills

Customer service

Data entry

Crisis response

Communication

Attention to detail

Excel basics

Education

High school diploma or GED

Tools

EMR software

Billing system

Job description

SMA Healthcare in Daytona Beach, FL is seeking a highly responsible customer service associate to support adults and children accessing mental health and substance abuse services. You will perform customer service and data entry with independence, handling crisis calls with composure.

Key duties include verifying benefits, updating the SMA EMR, processing documents, and assisting with billing. A high school diploma and two years’ clerical experience are required.