Client Services Specialist - Med. Outpatient

SMA Healthcare; Daytona Beach (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and disability insurance

Tuition reimbursement

Paid personal leave and holidays

403b retirement plan

Job summary

SMA Healthcare in Daytona Beach, FL is seeking a highly responsible customer service associate to support adults and children accessing mental health and substance abuse services. You will perform customer service and data entry with independence, handling crisis calls with composure.

Key duties include verifying benefits, updating the SMA EMR, processing documents, and assisting with billing. A high school diploma and two years’ clerical experience are required.

Qualifications

• High school diploma or GED with 2 years of clerical/customer service experience, preferably in a clinical setting.
• Knowledge of standard office practices and procedures.

Responsibilities

• Schedule appointments and collect payment documentation.
• Verify benefits with insurers and check billing documentation.
• Process department reporting and purchasing documents.
• Update client data in SMA's EMR.
• Answer calls and provide information while maintaining confidentiality.
• Perform client financial assessments and fee collections.
• Follow protocols and maintain professional standards.
• Handle crisis calls including threats and emergencies.

Skills

Customer service

Data entry

Crisis response

Communication

Attention to detail

Excel basics

Education

High school diploma or GED

Tools

EMR software

Billing system

Job description

This is a highly responsible customer service position in a mental health and substance abuse environment assisting adults and/or children accessing services. Work involves performing customer service and data entry work of varied complexity requiring understanding of various procedures or processes, and operating with a high degree of independence. Employee must be able to maintain composure and respond appropriately to crisis calls, substance abuse calls, suicide threats and disturbed clients.

Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Pay starts at $16.50 per hour

Essential Job Functions:

• Schedules appointments: collects method orsource of payment for services and obtains associated documentation,including insurance cards; assist clients in completion of intakepaperwork.
• Verifies client's behavioral health benefitswith third party payers/insurance companies; checks billingdocumentation for completeness, accuracy and conformity with clericalrequirements.
• Processes a variety of department reporting,purchasing, and legal documents.
• Updates client or program data in SMA'sapproved EMR.
• Answers, routes, and transfers incomingcalls; assists and provides general information to callers; maintainsconfidentiality of client information; handles threats, substance abuse,suicide and crisis calls.
• Performs client financial assessments andestablishes client fiscal information in SMA's EMR.
• Performs fee collection duties for clientsreceiving services where applicable.
• Adheres to professional standards as outlinedby protocols, rules and regulations.
• Performs miscellaneous job-related duties asassigned.

Qualification Requirements:

To performthis job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

Minimum Education and/or Experience:

Possession of a high school diploma or GED and twoyears of related clerical/customer service/secretarial experience preferablyin a clinic/medical office setting; or any equivalent combination ofeducation, training and experience which provides the following knowledge,skills and abilities.

Knowledge/Skills/and Abilities:

• Considerableknowledge of standard office practices and procedures, equipment and clericaltechniques.
• Knowledgeof appropriate communication and boundaries with children and/or adults whohave serious mental health, substance abuse and psychological illnesses.
• Knowledgeof first- and third-party registration, certification, verification, and co-payprocedures.
• Knowledgeof State and Federal guidelines related to patient account processing.
• Ability toorganize and maintain complex filing and records systems and ensureconfidentiality.
• Ability tooperate a multiple line phone system and a variety of office equipment.
• Ability tocommunicate effectively, both orally and in writing.
• Ability tomake calculations and computations accurately.
• Ability to proofreaddocuments, research files and logically organize information.
• Ability toprepare Excel spreadsheets for the accurate recording of daily feecollections.
• Ability tocommunicate effectively with suicidal, mentally, emotionally, substanceabusing and/or psychologically disturbed adults and/or children in person andover the telephone.
• Ability tofollow verbal and written instructions.
• Ability towork under pressure in a fast-paced working environment and to meetdeadlines.
• Ability toestablish and maintain effective working relationships with fellow employeesand the general public.

Necessary Special Requirements:

Possessionof a valid Florida driver's license, acceptable driving record, and proof ofpersonal automobile insurance if required to drive an SMA vehicle and/or usea personal vehicle for SMA business. Complete State of Florida mandatorybackground screening prior to start of employment. Complete SMA required training during thefirst six (6) months of employment and updated if required.

Physical:

Mobility and ability to bend and reach during an8-12-hour day. Able to lift minimum 10 pounds. Visual and auditory acuitysufficient to evaluate, intervene, treat, and record client health careneeds. Fine motor skills for legible and accurate charting, dailycorrespondence and presentation, either manually or orally. Work enduranceability to work 8-12-hour shifts with a meal break, as possible. Routine 8-12-hour shifts. Hours and days off may vary. Extra hours may be required. Workassignment locations may vary.

Application:

This class specification is intended to identifythe class and illustrate the kinds of duties that may be assigned to itsincumbents. It should not beinterpreted as describing all of the duties whose performance may ever berequired of such an employee or be used to limit the nature and extent ofassignments such individuals may be given.