Behavioral Health Client Services Specialist (Float)

SMA Healthcare; Bunnell (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

SMA Healthcare in Florida seeks a highly responsible customer service professional to support adults and children accessing mental health and substance abuse services. The role involves data entry, intake paperwork, and handling crisis-related calls with composure.

The position is a float role with responsibilities across departments, requiring independent work, confidentiality, and adherence to protocols. Strong communication and clerical skills are essential.

Qualifications

• High school diploma or GED plus two years clerical/customer service experience.
• Knowledge of patient account processing and third party billing.
• Ability to handle crisis calls and maintain client confidentiality.

Responsibilities

• Schedules appointments and collects payment information.
• Verifies behavioral health benefits with insurers.
• Processes department documents.
• Updates client data in SMA's EMR.
• Handles calls and maintains confidentiality.
• Performs client financial assessments and fee collections.

Skills

Office procedures

Data entry

Customer service

Crisis response

Communication

Excel spreadsheets

Confidentiality

Phone system

Education

High School Diploma or GED

Tools

EMR system

MS Office

Job description

SMA Healthcare in Florida seeks a highly responsible customer service professional to support adults and children accessing mental health and substance abuse services. The role involves data entry, intake paperwork, and handling crisis-related calls with composure.

The position is a float role with responsibilities across departments, requiring independent work, confidentiality, and adherence to protocols. Strong communication and clerical skills are essential.