Client Services Specialist — Impactful Outreach

STARRY (TX); Liberty Hill (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible Schedules

Bereavement Leave

Holiday Pay

401k with employer matching

Mileage Reimbursement

Family Bonding Leave

Job summary

STARRY is seeking a Client Services Specialist in Liberty Hill to ensure families receive high-quality service and timely access to programs. The role supports enrollment, provides direct client support, and coordinates resources with community partners.

You will manage front desk duties, data entry, scheduling, and outreach, while maintaining complete client records and confidentiality. A Bachelor’s degree is preferred; strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree preferred; related experience considered.
• Experience working with children, families, or individuals in human services or community settings preferred.
• Strong customer service and interpersonal skills.
• Excellent organizational, time-management, and attention-to-detail skills.
• Proficiency with Microsoft Office, including Excel, and ability to learn database systems.
• Ability to maintain accurate client records and support data entry/quality assurance.
• Ability to work independently and in a team environment.
• Reliable transportation and ability to travel as needed.
• Ability to meet background check and contractual requirements.

Responsibilities

• Provide exceptional customer service, creating a welcoming, respectful experience for clients and partners.
• Explain programs, eligibility, enrollment steps, and next actions clearly.
• Support client intake and enrollment, including data collection, eligibility, and scheduling.
• Manage front desk tasks, calls, and administrative duties in a busy office.
• Provide direct client services at least 25% of time, coordinate services and outreach.
• Develop knowledge of community resources and referral options.
• Maintain complete, accurate client records and data quality checks.
• Communicate programs to partners and strengthen referrals.
• Assist with coordinating community events, outreach, and program activities.

Skills

Customer service

Communication

Data entry

Front desk duties

Multitasking

Relationship building

Reliable transportation

Education

Bachelor’s degree preferred

Job description

STARRY is seeking a Client Services Specialist in Liberty Hill to ensure families receive high-quality service and timely access to programs. The role supports enrollment, provides direct client support, and coordinates resources with community partners.

You will manage front desk duties, data entry, scheduling, and outreach, while maintaining complete client records and confidentiality. A Bachelor’s degree is preferred; strong communication and organizational skills are essential.