Client Services Specialist - Liberty Hill

STARRY (TX); Liberty Hill (TX); Vor Ort; USD 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

Flexible Schedules

Bereavement Leave

Holiday Pay

401k with employer matching

Mileage Reimbursement

Family Bonding Leave

Zusammenfassung

STARRY is seeking a Client Services Specialist in Liberty Hill to ensure families receive high-quality service and timely access to programs. The role supports enrollment, provides direct client support, and coordinates resources with community partners.

You will manage front desk duties, data entry, scheduling, and outreach, while maintaining complete client records and confidentiality. A Bachelor’s degree is preferred; strong communication and organizational skills are essential.

Qualifikationen

• Bachelor’s degree preferred; related experience considered.
• Experience working with children, families, or individuals in human services or community settings preferred.
• Strong customer service and interpersonal skills.
• Excellent organizational, time-management, and attention-to-detail skills.
• Proficiency with Microsoft Office, including Excel, and ability to learn database systems.
• Ability to maintain accurate client records and support data entry/quality assurance.
• Ability to work independently and in a team environment.
• Reliable transportation and ability to travel as needed.
• Ability to meet background check and contractual requirements.

Aufgaben

• Provide exceptional customer service, creating a welcoming, respectful experience for clients and partners.
• Explain programs, eligibility, enrollment steps, and next actions clearly.
• Support client intake and enrollment, including data collection, eligibility, and scheduling.
• Manage front desk tasks, calls, and administrative duties in a busy office.
• Provide direct client services at least 25% of time, coordinate services and outreach.
• Develop knowledge of community resources and referral options.
• Maintain complete, accurate client records and data quality checks.
• Communicate programs to partners and strengthen referrals.
• Assist with coordinating community events, outreach, and program activities.

Kenntnisse

Customer service

Communication

Data entry

Front desk duties

Multitasking

Relationship building

Reliable transportation

Ausbildung

Bachelor’s degree preferred

Jobbeschreibung

Client Services Specialist - Liberty Hill

STARRY nurtures children, strengthens families, and restores hope, envisioning
a Texas where every child has a healthy, forever home.

STARRY is a 501(c)(3) nonprofit organization with a 20+ year history of transformational programming for
those looking to join a rewarding journey of service. Our policy is to not to keep unsolicited resumes on file.
A criminal history affidavit is required for candidates applying to positions at STARRY.

STARRY is an equal opportunity employer.

STARRY provides a core-values-driven array of benefits, demonstrating that we care for the holistic needs of our staff and their work/life balance. Most of our benefits are available to part-time and full-time staff.

• Unlimited PTO (part-time and full-time staff)
• Flexible Schedules (part-time and full-time staff)
• Bereavement Leave (part-time and full-time staff)
• Holiday Pay (part-time and full-time staff)
• 401k (part-time and full-time staff) with industry leading employer matching
• Mileage Reimbursement (part-time and full-time staff)
• Family Bonding Leave for new moms and dads (part-time and full-time staff)

About the role

The Client Services Specialist plays a key role in ensuring children and families receive high-quality customer service and timely access to STARRY programs and services. This position supports clients throughout the enrollment and service process, provides direct support to children and families, and helps connect families with appropriate resources. The role also supports community partnerships and outreach, data entry and client record accuracy, and front-office operations to promote an efficient, welcoming, and responsive experience for clients and community partners.

• Demonstrated ability to provide exceptional customer service, creating a welcoming, respectful, and supportive experience for clients, families, visitors, and community partners.
• Strong verbal and interpersonal communication skills, with the ability to clearly explain programs, services, eligibility requirements, enrollment processes, and next steps.
• Ability to effectively support the client intake and enrollment process, including collecting required information, determining eligibility, entering client information, and scheduling initial appointments.
• Strong organizational and multitasking skills with the ability to successfully manage front desk responsibilities, incoming calls, client needs, scheduling, and administrative tasks in a busy office environment.Provide direct client services at a minimum of 25% of time including service coordination and planning, community outreach as approved by supervisor, and supporting skills groups.
• Ability to develop and maintain strong knowledge of community resources, eligibility requirements, referral processes, and services available to children, youth, and families.
• Strong attention to detail and proficiency with web-based databases, including accurate data entry, transferring required information between organizational and state systems, and maintaining complete client records.
• Ability to conduct ongoing documentation and data quality reviews, identify missing or incomplete information, communicate documentation needs to providers, and follow through to support timely and accurate records.
• Ability to communicate organizational programs and services to community partners, strengthen referral relationships, and support efforts to increase appropriate referrals to programs.
• Ability to assist with the coordination of community events, outreach activities, resource fairs, and program activities as approved by supervisor, while consistently demonstrating professionalism, confidentiality, reliability, and sound judgment.

Other duties as assigned by supervisor

Qualifications

• Education: Bachelor’s degree preferred; relevant education and/or experience in human services, social services, behavioral health, customer service, or a related field considered.
• Experience working with children, families, and/or individuals in human services or community-based settings preferred.
• Strong customer service and interpersonal skills, with the ability to communicate professionally and compassionately with clients, staff, leadership, and community partners.
• Strong written, verbal, electronic, and professional communication skills.
• Excellent organizational, time-management, and attention-to-detail skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain accurate client records, review documentation for completeness, and support data entry and quality assurance activities.
• Proficiency with Microsoft Office, including Excel, and the ability to learn and effectively utilize electronic health records and other database systems.
• Strong problem-solving skills with the ability to exercise sound judgment, adapt to changing needs, and identify creative solutions.
• Ability to respond appropriately and professionally to challenging or crisis situations.
• Ability to work independently while contributing effectively within a collaborative, team-oriented environment.
• Ability to build positive relationships with community partners and develop knowledge of community resources and referral options.
• Demonstrated commitment to confidentiality, ethical practice, professional boundaries, and culturally responsive service delivery.
• Reliable transportation and ability to travel as needed.
• Ability to meet all applicable background check, contractual, and organizational requirements.