Client Services Specialist/Front Desk

Tootsies; Dallas (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Tootsies in Dallas seeks a dedicated Client Services Specialist to join our team. This full-time role (40 hours/week) covers weekdays and Saturdays, with additional availability for special events. You will deliver exceptional service to customers and teammates, build relationships, and safeguard information.

You will handle transactions, verify customer data, assist stylists, and support events while maintaining an organized front desk and professional appearance.

Qualifications

• Retail experience is required, preferably in luxury environments.
• Strong organizational and communication skills with attention to detail.
• Willingness to work a flexible schedule including weekends and events.

Responsibilities

• Build strong customer relationships with efficient, friendly service.
• Verify customer information and maintain complete, accurate profiles.
• Process sales transactions via the store POS system and handle returns/exchanges.
• Assist stylists with merchandise lookups and transfers; support events and inventory.
• Maintain front desk organization and provide timely follow-up communications.
• Greet customers, answer questions, and direct to a manager for special cases.

Skills

Retail experience

Luxury environment

Sense of urgency

Organizational skills

Attention to detail

Interpersonal skills

Communication skills

Computer skills

Flexible schedule

Education

High school education or equivalent

Tools

POS system

Job description

Tootsies is seeking a dedicated Client Services Specialist to join our team, working full-time (40 hours per week) on weekdays and Saturdays, with additional availability required for special events. In this role, you will play a key part in delivering exceptional service and support to both our customers and team members. If you thrive in a fast-paced environment, excel at building relationships, and have a keen eye for detail, we invite you to explore this opportunity.

Responsibilities:

• Build strong customer relationships by providing efficient, friendly service.
• Proactively collect and verify essential customer information, including addresses, phone numbers, emails, and birth months, in a courteous and thorough manner to support company goals. Ensure client profiles are complete, accurate, and free of duplication, and maintain all information in accordance with company policy.
• Maintain security awareness by safeguarding company passwords and access codes.
• Accurately process sales transactions at the appropriate price using the store’s point of sale system, accepting all forms of payment, including cash, checks, credit cards, and gift cards; ensure customers receive transaction receipts. Handle merchandise returns and exchanges, including issuing refunds or store credits.
• Verify that merchandise sold matches the printed receipt and the payment recorded, ensuring accuracy and quickly addressing any discrepancies.
• Perform opening and closing procedures, including preparing bank deposits and change requests.
• Assist stylists with merchandise lookups and transfers, and pull will calls, alterations, and special orders as needed.
• Maintain front desk supplies and keep the area organized at all times; assist with returning go backs to the appropriate sales floor location.
• Provide consistent email communication and timely follow-up.
• Maintain professional and supportive relationships with stylists, fellow team members, and all store locations.
• Maintain a fashionably styled personal appearance.
• Assist with recurring physical inventory.
• Support store events, complete special projects, and perform other duties as assigned.

Customer Service:

• Answer and direct calls pleasantly and promptly.
• Greet and acknowledge all customers promptly, addressing them respectfully by their preferred name to ensure an exceptional experience.
• Respond to customers’ questions and provide information on procedures and policies in a helpful manner.
• Address customer concerns and refer them to a manager when necessary; only a manager is authorized to deny returns or similar requests.
• Engage customers in friendly conversation during transaction processing, alterations, holds, will calls, or special order pickups to ensure a positive experience.
• Ensure customer waiting times are minimal by efficiently managing transactions and processes. If delays occur, address the issue promptly and keep the customer informed to maintain their confidence and satisfaction.
• Offer to contact the customer’s regular or preferred stylist. If the customer does not have one, ensure they are connected with a stylist.
• Offer carry-out service to customers upon completion of their transaction.
• Bag, box, or gift wrap merchandise with the highest level of appearance and care.

Qualifications:

• Retail experience is required; experience in a luxury environment is preferred.
• Demonstrates a sense of urgency and a self-motivated attitude.
• Excellent organizational skills with the ability to prioritize tasks.
• High level of attention to detail.
• Excellent interpersonal and communication skills.
• Basic computer skills.
• Willingness and ability to work a flexible schedule, including weekends, evening store events, and other retail business needs.

Education:

High school education or equivalent.

Tootsies is proud to be an Equal Opportunity Employer.