Client Services Representative

Cetera Financial Group; Latham (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Cetera Financial Group in Latham, NY seeks an Administrative Assistant to support Financial Advisors with client paperwork, transactions, and service delivery. The role involves scheduling, client communications, and coordinating with Cetera departments to meet service expectations.

Onsite, full-time position with training opportunities; base pay around $20–$24/hour plus performance bonus, and room to grow within the career pathing program toward licenses and advancement.

Qualifications

• Experience in an administrative or customer service role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).

Responsibilities

• Act as a liaison between the registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for presentations and appointments.
• Prepare and complete client paperwork and follow up tasks to support registered representatives.
• Spend time with clients on the phone, via virtual visits and in person to ensure service levels are met.
• Organize client events and follow up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, client reviews).
• Assume ownership of inquiries; communicate with internal Cetera departments to ensure timely service delivery.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards.
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations.

Skills

Communication skills

Microsoft Word

Microsoft Excel

PowerPoint

Client service

Adaptability

Team collaboration

Attention to detail

Active listening

Problem solving

Education

High School Diploma or GED

Bachelor's degree in Finance, Business, Marketing, or Communications

Tools

AdviceWorks

SmartWorks

Redtail

Job description

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo). The role is Onsite and Full time.

What You Will Do:

• Act as a liaison between the registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
• Prepare and complete client paperwork and follow up tasks to support registered representative.
• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
• Organize client events and follow up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client's Quarterly/Annual Reviews).
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

What You Will Have:

• High School Diploma or GED
• Experience in an administrative or customer service role
• Excellent written and verbal communication skills
• Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs

What is Nice to Have:

• Previous experience in assisting Registered Representatives/Financial Advisors
• Financial services and/or banking background
• Bachelor's degree in Finance, Business, Marketing, or Communications
• Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment
• Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors
• Self-starter, productive, works well with a team and independently
• Professional and positive attitude, friendly demeanor both in-person and by telephone
• Trustworthy; uses discretion with confidential information
• Listens well to instruction and consistently retains details

The base annual salary range for this role is $20.00-$24.00, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.