Client Services Coordinator

NRI 3PL; Los Angeles (CA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Staff purchase program

Benefits plan

Flexible work environment

Internal opportunities

Job summary

NRI 3PL is seeking a Client Services Coordinator to facilitate order processing and serve as the primary liaison for customers. This role involves customer service, inventory coordination, and communication of client priorities within our operations team.

The ideal candidate should have 12+ months of experience in customer service, excellent technical capabilities, and the ability to multitask in a fast-paced environment. Join us for a dynamic work experience with flexible and fun perks!

Qualifications

• 12+ months’ customer service experience, preferably in logistics or 3PL.
• Proficient in Microsoft Office, especially Outlook.
• Ability to work in varying physical conditions, including warehouse environments.

Responsibilities

• Act as a liaison between clients and NRI operations.
• Manage client relationships and coordinate inventory flow.
• Communicate client SLA’s to the operations team.

Skills

Customer service experience

Technical capabilities

Communication skills

Multitasking

Continuous improvement tools

Detail oriented

Adaptability

Tools

Microsoft Office

Job description

A Day in the Life

The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers. The Client Services Coordinator performs customer service, allocation, traffic, and routing functions per established company standards and practices.

A Day in the Life

The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers. The Client Services Coordinator performs customer service, allocation, traffic, and routing functions per established company standards and practices.

What does success look like in this role?

This ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our “we are one team” ethos.

The Following Schedule Is Available For This Role

Schedule: Monday - Friday, 8:00AM - 4:30PM

Pay Range

$21.00/hr - $25.50/hr

Location:

13200 S Broadway Ave, Los Angeles CA 90061

All About You

What You’ll Bring to the Role:

• Excellent technical capabilities with proficiency to learn internal and external software systems
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
• Ability to work under pressure, be flexible and adapt to changing priorities.
• Trustworthy and moral character (we use pre-employment background & drug tests)

The Must Haves

• Must have 12+ months’ customer service experience in a logistics or corporate/call center environment, 3PL a plus.
• An understanding of Microsoft Office applications, specifically Outlook
• Must be 18 years or older to apply
• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
• Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)
• Ensures client SLA’s are communicated to the operations team
• FollowingNRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested

Perks

• Staff purchase program – wear the brands you love!
• Staff benefits plan – choose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.