CLIENT SERVICES SPECIALIST

The GEO Group Australia Pty Ltd.; Wichita (KS); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Reentry Services LLC in Wichita, Kansas is seeking a dedicated Reentry Case Manager to support participants in the community. You will conduct intake, monitor progress, and coordinate services with case managers to promote successful reintegration.

You'll perform routine check-ins, document outcomes, and assist with administrative duties while maintaining a compassionate, client-centered approach. A HS diploma with human services exposure is preferred.

Qualifications

• High school diploma or equivalent required.
• Two years college coursework in Human Services or business preferred.
• Bachelor’s Degree in Criminal Justice or Social Work preferred.
• Bi-lingual English/Spanish skills may be required.

Responsibilities

• Documents progress and accountability check-ins with participants, promoting rapport.
• May perform sobriety testing and document results for case management.
• Completes intake with participants and inputs data into the company database.
• Provides general office administration and customer service.
• Assists case managers with coordination and reporting to agencies.
• Files and manages charts and data entry to monitor progress and compliance.
• Responsible for office opening and closing procedures.
• May facilitate orientation and group sessions and track attendance.

Skills

Customer service

Communication skills

Organizational skills

Bilingual English/Spanish

MS Word

MS Excel

Teamwork

Education

Bachelor’s Degree in Criminal Justice or Social Work

Two years college coursework in Human Services or business

Tools

MS Word

MS Excel

Job description

Benefits Information

* Now Hiring with a Sign on Bonus, paid in quarterly installments*

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

Provides reentry case management and customer service support for Re-Entry Center designed to engage and promote success of participants in the community. Performs accountability and progress check-ins, administrative support, and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members in order to promote successful completion of reentry services

Primary Duties and Responsibilities

• Documents progress and accountability check-ins with all participants entering the facility and provides a positive, engaging presence designed to promote rapport building and mutual respect. May complete drug screens according to assigned random schedule for each client check-in.
• May perform sobriety testing via breath analysis and drug testing on participants who enter the facility for any purpose and document results for case-management purposes.
• Completes initial intake process with participants, including intake paperwork, input into Company database, and assignment of groups and other services designed to support participants needs.
• Provides general office administration duties, including answering phones.
• Provides general customer service to all who enter the facility, including participants, customers, visitors and the general public.
• Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
• Files, prepares charts and performs data entry as assigned to manage progress and compliance with program expectations.
• Responsible for office opening and closing procedures as assigned.
• May facilitate orientation and psycho-educational/behavior modification groups as assigned. Documents participants’ attendance, participation and progress in Company database and shares same with Company staff to ensure case coordination.

Qualifications

Minimum Requirements

• High school diploma required.
• Two (2) years college coursework in Human Services or business discipline preferred.
• Valid Driver’s license preferred.
• Bachelor’s Degree in Criminal Justice, Social Work preferred.
• Minimum of six months experience in Human Services field with direct participant services preferred.
• Minimum of six months experience working with minority populations preferred.
• Effective customer service skills.
• Effective communication skills with internal and external contacts at all levels.
• Good organizational skills and attention to detail.
• Effective computer skills and proficiency with MS Word and Excel
• Basic database skills; Basic math skills.
• Bi-lingual (English/Spanish) skills may be required.

GEO Reentry Services LLC.