Client Services Specialist

VCA Animal Hospitals; Saint Petersburg (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a compassionate and supportive team at a leading veterinary hospital dedicated to providing exceptional care for pets and their owners. As an Experienced Client Service Representative, you will be the first point of contact, ensuring a welcoming experience for clients while managing appointments and inquiries. This role offers a unique opportunity to grow your skills in a collaborative environment that values equity and inclusion. With a variety of shifts available, you can find a schedule that suits your lifestyle. Embrace a fulfilling career where you can make a real difference in the lives of animals and their families.

Benefits

Medical, Dental & Vision Insurance

Paid Vacation and Sick Time

401(k)

Referral Bonuses

Generous Employee Pet Discounts

Free Mental Health Resources

Career Development Programs

Employer-Paid Life Insurance

Paid Parental Leave

Discounts for Certifications

Qualifications

• Strong customer service skills to greet and assist clients effectively.
• Knowledge of animal care and husbandry to educate pet parents.

Responsibilities

• Manage customer service functions and assist clients with their pets.
• Schedule appointments and process payments accurately.

Skills

Customer Service

Communication Skills

Animal Husbandry Knowledge

Scheduling

Payment Processing

Education

High School Diploma

Veterinary Technician Certification

Tools

Appointment Scheduling Software

Payment Processing Systems

Job description

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment?

VCA Palm Beach Veterinary Specialists is seeking an Experienced Client Service Representative to join our team full time! Our team is collaborative, supportive, and progressive, and we want to give you the opportunity to expand your skills and follow your dreams at our 24-hour / 7 day a week Emergency & Referral Hospital.

Please take a moment to view our hospital video below and learn a bit more of why PBVS is the right choice for you!

https://vimeo.com/758023583/d660eefdaf

Client Services Responsibilities:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Potential Schedule: Swing (2p – 12a), Overnight, and weekend hours available

Compensation: Dependent on skill set, experience, and licensure status

What Makes VCA Palm Beach Veterinary Specialists Unique?

We are passionate about our teams' health and wellness and continue to foster a culture where asking questions is welcome, and training is the expectation. At PBVS, we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve while supporting a work-life balance.

We not only work hard, we play hard too. Our fun committee plans monthly events that include not only our hardworking associates but their pets too! For Valentine’s Day, we have a kissing booth, and the cost is a donation of canned or bagged food that we deliver to our local rescue organization. Our hospital also has a “friendship tree.” It is so important to recognize the good work each of our associates accomplish on a daily basis. Our friendship tree highlights and encourages our teams with positive postings, good vibes, quotes, and acknowledgments to our teammates.

The Benefits Continue To Grow:

• Access to the people and financial resources of a large veterinary community
• Discounts to Fear Free Certification & VetGirl
• Growth & leadership opportunities
• Medical, Dental & Vision
• Career development programs
• Generous hospital discounts and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Infertility benefits
• Competitive wage

Please take a moment to view our brief video on life as a veterinary technician with VCA from a technician’s point of view.

https://vimeo.com/684755121/10c909cbf5

Why You Should Consider PBVS:

VCA Palm Beach Veterinary Specialists has been serving Palm Beach County for over 20 years and is one of the largest, dedicated, technologically advanced specialty referral and emergency/critical care facilities of its type. VCA PBVS is home to the Palm Coast Educational Center, a 125-seat continuing education auditorium center used to host lectures, conferences, and hands-on teaching programs. It is our mission to continuously grow our teams' knowledge and skill set to ensure that they are up to the highest standards of care in their field and provide our clients with the best service possible.

Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal-driven, and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats, and work as a team.

We look forward to getting to know you!

Apply today!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com