KP Store Customer Service Specialist (CSS) (This position is based in Knoxville, TN)

Melaleuca, Inc.; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Melaleuca Inc. in Knoxville, TN, is seeking a KP Store Customer Service Specialist to staff the store counter, process orders, assist customers, and support inventory and cash reconciliation tasks.

The role is on-site, full-time, requiring strong typing, 10-key by touch, excellent communication, and the ability to lift up to 80 lbs. You will contribute to a friendly, efficient shopping experience.

Qualifications

• Takes customer orders accurately and courteously at store counter.
• Performs suggestive sales by recommending additional products.
• Fills over-the-counter orders by retrieving items and packing.
• Assists Coordinator with Cash Reconciliation.
• Keeps accurate counts of stock and supplies.

Responsibilities

• Takes customer orders accurately and courteously at store counter.
• Performs suggestive sales by recommending additional products or tools.
• Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
• Assists Coordinator with Cash Reconciliation
• Ensures desired number of products are on shelves by ordering and checking inventory levels.
• Keeps accurate counts of stock and supplies.
• Cleans and organizes the storage area and shelves as needed.
• Assists customers with questions and helps resolve inquiries.

Skills

10-key by touch

Typing 30 WPM

Detail-oriented

Team player

Independent worker

Written & verbal communication

Job description

KP Store Customer Service Specialist (CSS)(This position is based in Knoxville, TN)

Locations

Showing 1 location

Distribution Center
Knoxville, TN 37914, USA

• On-site
• Customer Service
• Full-Time
• Requisition #: KPSTO004690

Description

Requirements:

• Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures, etc.
• Performs suggestive sales by recommending additional products or tools (i.e., books, specials, etc.).
• Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
• Assists Coordinator with Cash Reconciliation
• Ensures desired number of products are on shelves by ordering and checking inventory levels.
• Keeps accurate counts of stock and supplies.
  
• Cleans and organizes the storage area, including sweeping, organizing pallets, tote breakdown, etc.
• Stores and organizes material on the shelves and surrounding areas.
• Accurately distributes materials to various locations.
• Removes damaged product from the product totes and move to Returns for further processing.
• Works in rack area and keeping the racks supplied at all times.
  
• Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc.
• Assists customers with questions as necessary.

Additional:

• Performs other duties as assigned or needed.
• Assumes supervisory duties in the absence of the coordinator.
• Operates pallet jack and hand cart.
  
• Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)

Qualifications:

• 10-key by touch.
• 30 wpm typing.
• Detailed work and organizational skills.
• Ability to work well with others.
• Be a team player.
• Ability to work independently and professionally.
• Written and verbal communication skills.
• Ability to work under stress.
• Ability to lift 80lbs. waist high on a regular basis.
• Pulling stretching, bending and lifting for duration of shift.
• Ability to stand for duration of shift.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing. etc.
• Communicate (hearing & speech) w/ individuals in person and by phone.
• Visually read reports, computer screen, etc.
• Ability to perform essential duties and responsibilities with efficiency and accuracy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.