CLIENT SERVICES SPECIALIST

Meals on Wheels People; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading nonprofit organization in Portland seeks a Client Services Specialist to assess eligibility for meal delivery programs. The role involves liaising with clients and partners, ensuring service delivery, and maintaining records. Ideal candidates are organized, communicative, and preferably bilingual. Enjoy a supportive work environment with a four-day workweek and comprehensive benefits.

Benefits

Four-day workweek

Comprehensive benefits package

Qualifications

• 3 years experience in direct client services preferred.
• Bilingual candidates may qualify for additional pay.

Responsibilities

• Conduct eligibility assessments for home-delivered meal clients.
• Serve as a liaison between clients and contract partners.
• Ensure accurate authorization and delivery of services.

Skills

Organizational Skills

Interpersonal Skills

Communication

Time Management

Recordkeeping

Education

Associate Degree in Gerontology

Associate Degree in Counseling

Associate Degree in Human Services

Associate Degree in Communication

Tools

MS Office

Job description

3 days ago Be among the first 25 applicants

Meals on Wheels People is an organization founded in and by the community! Over the past 50 years, our nonprofit has assisted thousands of older adults in the Portland Metro area to keep their independence through weekly meal delivery, social connections, and creative leadership. Our values, integrity, commitment, respect, inclusion, creativity, and teamwork drive our culture. Join us in creating change one meal at a time.

We seek a Client Services Specialist to assess program eligibility for clients receiving home-delivered meals in Multnomah, Washington, and Clark Counties. The Client Services Specialist will liaise between contract partners, participants, and staff to ensure accurate authorization and delivery of services. Our ideal candidate will possess strong organizational and interpersonal skills and maintain accurate records of clients. Bilingual candidates speaking a second language in Spanish, Russian, Chinese, Korean, Vietnamese, or other highly used languages may qualify for an additional $1.00 per hour bilingual pay differential.

Make a difference working in a supportive and collaborative environment. Celebrate work-life balance with a four-day workweek, quality time off, and a comprehensive benefits package. Meals on Wheels People is an EEO employer committed to the inclusion of people of color, lesbian, gay, bisexual, and transgender people, women, and people living with disabilities in our workplace and programs.

General Summary

The Client Services Specialist conducts eligibility assessments for home-delivered meal clients in Multnomah, Washington, and Clark Counties. Serve as liaison between contract partners, participants, and staff to ensure accurate authorization and delivery of services. Provide in-home and remote needs assessments and resource connections to homebound clients. Input accurate and complete data on all Meals on Wheels People clients. The majority of this job is completed by phone.

Principal Duties And Responsibilities (Essential Functions)

• Serve as a liaison between referring partners, contract partners, clients, and staff
• Provides direct one-on-one and phone screening with clients
• Notify appropriate parties of new starts and changes promptly
• Communicates with referring partners, case managers, clients, and staff regarding the status of authorizations and potential disruptions of services
• Provides guidance and support regarding meals served to both Meals on Wheels People staff, clients, and referring partners
• Handles escalated client concerns and comments in a constructive, professional, and helpful manner
• Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary
• Conduct home delivered meal eligibility assessments in accordance with the Meals on Wheels People Operating Procedures.
• Assess clients met and unmet needs, existing support, and resources to develop an individual service plan:
• Provide information and referral to enable clients to access services on their own
• Contact resources and make referrals if the client is unable to access services on their own
• Assist in reducing barriers to service, including building and increasing communication with community partners and case managers and increasing awareness of community resources across the organization.
• Train staff members on principal duties within Client Services as needed.
• Communicate with center staff to ensure efficient delivery of home-delivered meals.
• Coordinates volunteer projects and voucher processing as assigned.
• Attend all staff meetings and training.
• Other duties as assigned.
  

Education & Knowledge

• Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication
• Knowledge of senior services and resources preferred
  
  

Skills, Abilities & Experience

• 3 years experience in direct client services on social service environment preferred
• Bilingual/Bicultural: English/Spanish, Vietnamese, Russian, Asian or African languages preferred
• Proficient in computer applications and MS Office
• Ability to manage time effectively
• Ability to be flexible as new tasks arise
• Ability to quickly learn new computer programs; experience with client management systems a plus
• Good recordkeeping and organizational skills
• Ability to communicate with diverse populations
  
  

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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