Client Services Specialist

Your Pet Space; New Mexico; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Professional development / education 0

Pet care discounts

Supportive team environment

Job summary

Your Pet Space in New Mexico is seeking a Client Services Specialist to deliver outstanding client service, enroll new clients, manage reservations, and maintain retail inventory. You will process invoices and payments, and ensure the reception, intro room, and common areas stay clean and organized.

You are the right person if you value serving clients over selling, love pets, and can work with a friendly team.

Qualifications

• High school diploma required.
• 1–2 years of client service and payment processing experience.
• Excellent oral and written communication.
• Strong math and sales skills preferred.
• Dependable, detail-oriented, and able to work independently or in a team.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexibility for evenings, weekends, and holidays.
• Comfort with software tools and keeping clean records.
• Professional and friendly demeanor.

Responsibilities

• Greet clients and assist with professional, friendly communication.
• Answer and document calls, voicemails, texts, and emails promptly.
• Manage reservations and boarding inventory using Moego Software.
• Send photos/videos of pets and recommend services.
• Coordinate with daycare staff for opening/closing and pickups.
• Maintain supply inventory and order office/facility items.
• Process invoices and payments and reconcile cash daily.
• Ensure client paperwork is complete and filed.
• Perform assigned cleaning duties per schedule.
• Keep Leads and Owners informed about emergencies or updates.

Skills

Excellent communication

Customer service orientation

Cash handling & payments

Team player

Detail oriented

Education

High School Diploma

Tools

Moego Software

Job description

Job Description

Company Culture

Your Pet Space Culture is Making Pets Better. Period. Each team member recognizes the limitless potential to improve care together. We do whatever it takes. We believe in Excellence - Not Perfection. We use a “Get It Right The Second Time” approach.

Job Summary

The Client Services Specialist is responsible for providing excellent client service, new client enrollment, managing reservations, maintaining retail inventory, ordering supplies, and processing invoices and payments. This role ensures that the reception and retail area, introduction room, and common areas remain clean and organized. The Client Services Specialist reports to the Client Services Lead.

You are the right person if you believe in serving clients, not selling them, and you have a passion for pets!

What’s in it for you?

• Flexible, fun, and family-oriented workplace where you are valued by team members, clients, and pets!
• Opportunities for advancement and self-development, and access to professional education (free or earned)
• Leadership training
• IBPSA – International Boarding Pet Services Association certification
• Fear Free Program – understand how pets see the world around them
• CPR and First Aid training for pets and people
• Free daycare or overnight care for your furry family when present
• 50% off all services for your furry family when not present and 20% discount for immediate family

Key Responsibilities

• Greet clients and assist them while maintaining professional and friendly communication.
• Answer and document phone calls, voicemails, texts, and emails promptly.
• Manage reservations, boarding inventory, feeding instructions, and medications using Moego Software.
• Send high-quality photos and videos of pets to clients; recommend additional services and products.
• Coordinate with daycare staff to ensure smooth operations, especially for opening/closing, early drop-offs, and late pickups.
• Maintain supply inventory and order office and facility supplies with management approval.
• Process invoices and payments; reconcile cash daily and resolve discrepancies.
• Ensure client paperwork (contracts, orientation, medical/vaccine records) is complete and properly filed.
• Perform assigned cleaning duties according to the office’s rotating cleaning schedule.
• Keep Leads and Owners informed about emergencies, client concerns, or new client activity.

Qualifications

• High school diploma required.
• 1–2 years of experience in client service and payment processing.
• Excellent oral communication skills and proficient written communication.
• Strong math and sales skills preferred.
• Dependable and self-motivated, with attention to detail.
• Ability to work independently and as part of a team.
• Strong decision-making and problem‑solving skills.
• Good organizational and planning abilities.
• Flexibility and adaptability in a fast‑paced work environment.

Mandatory Training (we will provide)

• IBPSA or equivalent completion certificates in Canine Body Language, Dog Handling & Equipment, Teaching Canine Basic Behaviors, Customer Service & Management
• IBPSA Certification in Canine Provider and Canine Specialist

Work Environment & Physical Demands

• Standing, walking, bending, and manual dexterity required throughout shifts.
• Use of personal computer, telephone, calculator, and 2‑way radio.
• Lifting and carrying items over 25 lbs. as part of daily tasks.
• Exposure to a busy, fast‑paced environment requiring rapid task switching and customer interaction.

Schedule & Pay

• Full-time or part‑time; schedule may include evenings and every other weekend, and holiday.
• We can schedule around school hours if needed.
• Pay based on experience; opportunities for advancement available.

Reporting Structure

• Reports to the Client Services Lead

Company Description

Messages from our staff telling us the things they are most proud of working at Your Pet Space: