Client Services Specialist

Biodesix, Inc.; Louisville (KY); On-site; Full time

Job summary

A leading diagnostic solutions company is seeking a Talent Acquisition Partner to support field-based sales teams. The role involves managing client relationships, ensuring timely communication of test results, and providing professional support throughout the testing process. Ideal candidates will have experience in the medical field and strong communication skills. This full-time position offers competitive compensation and benefits, including comprehensive health coverage and paid time off.

Benefits

Comprehensive health coverage

Discretionary Bonus opportunity

120 hours of annual vacation

72 hours of paid sick time off

11 paid holidays + 3 floating holidays

Employee Assistance Program

Voluntary Benefits

Employee recognition program

Qualifications

• Prior experience supporting a field-based sales team.
• Expert level knowledge of HIPAA and laws governing PHI release.

Responsibilities

• Drive test resolution through information gathering.
• Act as liaison between internal sales team and physicians.

Skills

Customer Relationships

Communication

Problem Solving

Education

Undergraduate Degree

AAPC Certification in Medical Coding

Job description

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Talent Acquisition Partner - Biodesix | Corporate Recruitment

ABOUT US

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit www.biodesix.com.

OVERVIEW

Client Services Specialists will provide direct support for field-based Sales Consultants (SC), providing insight and completing tasks to assist with territory management. Specialists will interface with physicians, nurse navigators and other site personnel to expedite the release of test results. Daily workflow will include positioning tests for release, managing the flow of information between sites, the SC, and the lab, and navigating roadblocks to successful onboarding and relationship management. Client Services Specialists will have daily responsibility for ensuring their work provides timely, professional support to our patients, our physician partners, and external field team.

JOB LOCATION:

RESPONSIBILITIES

• Understand and put into practice established policies and procedures
• Drive test resolution through information gathering and collection of missing information
• Foster positive collaboration between SC’s and Client Services
• Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
• Assist sites with initial portal access and technical support
• Support onboarding efforts by assisting SC’s with identified challenges in the field
• Provide professional and positive support to internal and external clients during all phases of test management
• Impact revenue by obtaining missing insurance information, and medical records
• Develop and distribute standardized and ad-hoc reporting to SC
• Contribute to training of Client Service Specialist peers (Level I or II or III)
• Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered

REQUIREMENTS

• Prior experience supporting a field-based sales team
• Experience in medical field to include front or back office, practice management, physician support staff or billing/coding experience
• Expert level knowledge of HIPPA and other laws governing PHI release
• AAPC Coding Specialist or training highly preferred
• Ability to appropriately communicate across all levels of the organization
• Proven experience with developing, fostering and leveraging customer relationships
• Ability to effectively manage ever-shifting priorities and requests from multiple sources
• Expertise in balancing client requests and procedural boundaries
• Communicate and coordinate with internal departments and Sales Leadership when required
• Strictly adhere to all standard operation procedures within Quality Management System

EDUCATION AND EXPERIENCE

• Undergraduate Degree preferred
• AAPC Certification in Medical Coding, a plus

COMPENSATION

• Hourly Base Compensation starting at $23.00
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Health Care Provider

• Industries

  Biotechnology Research and Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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