Client Services Specialist

Beauty Brands; Topeka (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Client Services Specialist who thrives in a team environment and loves beauty products. This role involves creating exceptional customer experiences, resolving concerns, and supporting store operations. Join a family-oriented company that values its employees and customers, providing a welcoming atmosphere where everyone feels valued. If you have strong customer service skills and a commitment to teamwork, this opportunity is perfect for you to grow in the beauty retail sector.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to follow company policies and work in a team environment.

Responsibilities

• Create a GLAMOUR Experience for every customer.
• Ensure resolution of customer concerns to satisfaction.
• Support marketing plans and visual merchandising standards.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Job description

Join to apply for the Client Services Specialist role at Beauty Brands.

Beauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our store sales.

Duties and Responsibilities

1. Create a GLAMOUR Experience for every customer.
2. Welcome all customers entering the store with the appropriate Beauty Brands greeting.
3. Promote the Take Ten program with every customer.
4. Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
5. Follow company policies.
6. Meet attendance, punctuality, and required work guidelines.
7. Perform store operations procedures with accuracy.
8. Complete all required projects (as assigned by management) on time and with accuracy.
9. Support an accurate inventory process.
10. Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
11. Answer the phone with the Beauty Brands greeting by the third ring.
12. Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.
13. Attend a required number of Education classes (as directed by manager).
14. Ensure that store safety and security measures are being followed.
15. Attend scheduled store meetings.
16. Follow the client experience guidelines, as it applies to the position.

About Beauty Brands

As a family-owned business, we put our people first. Associates, stylists, estheticians, nail technicians, customers – everyone who walks through our doors is considered part of the family. We look out for our own, investing in our employees and providing the best deals and quality, trusted products for our customers.

Beauty Brands was founded in 1995 by Bob Bernstein on the idea of providing a one-stop beauty destination, saving customers time and making them feel fantastic. Today, Beauty Brands has become a true home for beauty. A place where the beauty within is celebrated. We house all things hair, makeup, skin, nails, plus knowledgeable associates to guide you along your beauty journey. We’re more than a salon, spa & beauty store. We are a family, and we treat everyone who walks through our doors as such. Just like a home, we want our associates and customers to feel special, comfortable, valued, welcomed, and understood every time they are in our locations. We are your home for beauty.

Prerequisites

• Strong customer service, communication, and interpersonal skills.
• Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies.

Physical Job Requirements

• Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
• Product receiving and preparation - opening and lifting boxes; carrying products.
• Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
• Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail