Client Services Specialist

Aquent; Chicago (IL); Remote; USD 35,000 - 38,000; Full time

Benefits offered by this job

Health premium stipends

Retirement plan match

Flexible spending accounts

Job summary

Skill is partnering with a major Healthcare company to fill a Remote Client Services Specialist role focused on revenue cycle and denial management. You will investigate denials, coordinate resolutions, and support patient billing inquiries from a home office.

The position requires 1–3 years of healthcare billing experience, HS diploma, and ability to work 9-5 CST remotely. Compensation is hourly with benefits including health premium stipends and retirement matching.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of revenue cycle experience in healthcare billing, claims follow-up or denial management preferred.
• Strong understanding of medical claims workflows, payer processes, denial recovery, and revenue cycle management.

Responsibilities

• Communicate with patients and insurance carriers to address billing questions and check claim statuses.
• Investigate denied, rejected, or underpaid claims to determine root causes and coordinate resolution.
• Prepare and submit claim corrections, appeals, and required documentation.
• Follow up on outstanding accounts receivable to ensure prompt reimbursement.
• Document activity and payer outreach in billing systems in compliance with HIPAA.

Skills

Analytical thinking

Proactive problem solving

Professional customer service

Effective communication

Education

High school diploma or equivalent

Tools

Medical billing systems

Microsoft Office

Job description

Schedule: Monday-Friday, 9:00 AM - 5:30 PM CST

Skill is partnering with a major Healthcare company to find a Client Services Specialist for a Temporary opportunity. In this role, you will play a critical part in maximizing healthcare reimbursement by investigating claim denials and resolving complex billing issues. This is an exciting opportunity to serve as an essential liaison between patients and insurance carriers within a collaborative, fully remote environment.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis (C2C or 1099 is not permitted for this position)

Key Responsibilities

• Manage Inquiries: Communicate directly with patients and insurance carriers to address billing questions, check claim statuses, and resolve payment discrepancies.
• Resolve Denials: Investigate denied, rejected, or underpaid medical claims to determine root causes and coordinate resolution.
• Submit Appeals: Prepare and submit claim corrections, formal appeals, and required clinical or administrative documentation.
• Drive Collections: Follow up consistently on outstanding accounts receivable to ensure prompt reimbursement.
• Maintain Accurate Records: Document all account activity, payer outreach, and claim adjustments within billing systems in compliance with HIPAA regulations.
• Collaborate Cross-Functionally: Partner with internal revenue cycle teams to troubleshoot and resolve complex billing roadblocks.

Requirements & Qualifications

• Education: High school diploma or equivalent.
• Experience: 1-3 years of revenue cycle experience, specifically in healthcare billing, claims follow-up, or denial management.
• Technical Knowledge: Solid understanding of medical claims workflows, payer processes, denial recovery, and revenue cycle management.
• Software Proficiency: Hands-on experience with medical billing systems and Microsoft Office applications.
• Core Competencies: Proven analytical thinking, proactive problem-solving, and professional customer service skills.
• Availability: Ability to work a set schedule of 9:00 AM - 5:30 PM CST in a dedicated remote home office.

Preferred Qualifications

• Prior experience managing commercial, Medicare, or Medicaid payer appeals.
• Demonstrated history of meeting or exceeding strict accounts receivable resolution and denial recovery metrics.

Compensation

The target hiring compensation range for this role is $25.29-27.53/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Skill

About Skill: Skill connects the best professional and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as stipends for health premiums, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment- one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.