Client Services Representative, Spanish New Chicago, IL

NinjaTrader Clearing, LLC; Chicago (IL); Hybrid; USD 46,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

Paid Holidays

Conditional Holidays

Service Day

401k match

Life and Disability Insurance

Job summary

NinjaTrader is seeking a Client Services Representative to support thousands of traders worldwide. You will resolve account and technology issues with real-time problem solving and genuine care for customers, reporting to a Team Lead-Client Services.

In this role you will resolve inquiries in English and Spanish, assist with account setup, and educate customers on the NinjaTrader product line while collaborating with internal teams.

Qualifications

• Fluency in English and Spanish, both written and spoken.
• Strong customer-service orientation with empathy.
• Ability to explain complex information clearly and concisely.
• Excellent time management and follow-up across multiple requests.
• Strong written and verbal communication skills.
• Tech-savvy with ability to troubleshoot remotely with clients.

Responsibilities

• Use phone, chat, and email to resolve client inquiries in English and Spanish.
• Assist with account setup, technical support, and troubleshooting.
• Educate customers to maximize the NinjaTrader product line.
• Become proficient with Gmail, Confluence, Jira, and other tools.
• Manage customer data in Salesforce with accuracy and privacy.
• Collaborate with Trade Desk, Technical Support, and Compliance teams.
• Identify customer needs and communicate feature requests to the team.
• Guide clients through commodity futures and NinjaTrader services.
• Support policy updates and beta tests for software updates.

Skills

Bilingual English/Spanish

Empathy

Strong written and verbal沟通

Tools

Gmail

Confluence

Jira

Salesforce

Job description

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board.

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.

What you'll do:

Our Client Services Team is the front line of support for thousands of NinjaTrader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the globe.

In this role you will:

• Leverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in both English and Spanish.


• Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items


• Educate and empower customers to get the most out of the NinjaTrader product line


• Become a power user of Gmail, Confluence, Jira, and other productivity applications


• Efficiently and accurately manage customer data using Salesforce


• Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams


• Identify and communicate emerging client needs and feature requests to management and other internal teams


• Guide clients in navigating the world of commodity futures and NinjaTrader's services


• Assist management in creating and revising policies based on customer feedback


• Regularly assist with beta testing new software updates

What you'll need:

• Strong computer skills and the ability to learn complex systems quickly


• Empathy and the ability to connect with customers while showing genuine care for their issues


• Ability to explain complex information or instructions in a simple, understandable way


• Strong time management skills with the ability to follow up on multiple issues and customer service requests


• Excellent written and verbal communication skills


• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients


• Written and spoken fluency in Spanish

Bonus Points for:

• A minimum of 1 year of customer service experience, preferably in a high-volume technology company


• Prior experience with CRM software and customer service ticketing software


• Familiarity with the trading industry

Compensation:

The salary for this role will be $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401(k) plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually


• 6 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO


• 7 Paid Holidays Annually + 5 Conditional Holidays Annually


• 1 Service Day Annually


• 401k with 3.5% Company Match


• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NinjaTrader’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We do not require that you identify yourself as a veteran. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.