Client Services Representative - Minnieville Animal Hospital

Suveto; Woodbridge (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

Pet discounts

401K with match

VSOP grants

Stock ownership plan

Job summary

Minnieville Animal Hospital in Woodbridge, VA is seeking an experienced full-time Client Services Representative to join our team. This role supports doctors and staff while delivering compassionate client service at the front desk.

The ideal candidate will have veterinary experience, strong communication skills, and the ability to multi-task in a fast-paced clinical environment, ensuring smooth clinic flow and positive client interactions every day.

Qualifications

• Front desk management and client greeting responsibilities.
• Knowledge of vaccination protocols and veterinary terms.
• Ability to manage clinic flow and assist in emergencies.
• Strong communication and multitasking abilities.
• Experience in a veterinary setting preferred.

Responsibilities

• Greet clients, check patients in/out, schedule rechecks.
• Explain payment options to clients.
• Respond to texts and emails; process medication requests.
• Prepare and sign euthanasia paperwork and aftercare arrangements.
• Maintain front desk knowledge and route calls to triage staff.
• Support doctors and staff to improve client service delivery.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Computer literacy

Education

High School Diploma or equivalent

Job description

Minnieville Animal Hospital, part of the Suveto network of hospitals, is looking for an experienced full-time Client Services Representative to join our Team! Minnieville Animal Hospital, located in Woodbridge, VA is a full-service veterinary hospital that’s committed to offering the best possible care for our patients. We strive to create a welcoming environment for pets and their families as part of our dedication to delivering the highest quality of veterinary medicine including dental care, vaccinations, surgery and urgent care.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

This is a full-time position.

Requirements

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Minnieville Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.